How to remove Dubai OKX risk control

If live chat support is unavailable, you can file a ticket by visiting the "Submit a Ticket" page in the "Support" section of the OKX website.

Oct 18, 2024 at 09:30 pm

How to Remove Dubai OKX Risk Control

1. Contact OKX Customer Support

• Visit the OKX website and click on 'Support' in the top right corner.
• Select 'Live Chat' and initiate a chat with a customer support representative.
• Explain the issue you are facing and provide relevant details, such as your account information and the specific risk control measure that has been applied to your account.

2. Submit a Ticket

• If live chat is not available, click on 'Submit a Ticket' in the 'Support' section.
• Fill out the form with your account information and a detailed description of the issue.
• Submit the ticket and wait for a response from the support team.

3. Verify Your Identity and Residence

• In most cases, OKX will require you to verify your identity and residence in order to remove risk control measures.
• You will be asked to provide documents such as a government-issued ID, proof of address, and a selfie holding your ID.
• Follow the instructions provided by customer support carefully and submit the required documents.

4. Wait for Review

• Once you have submitted all the necessary documents, your account will be reviewed by the OKX team.
• The review process can take up to 5 business days.
• During this time, it is important to be patient and avoid making any further trades or withdrawals.

5. Respond to Further Requests

• In some cases, OKX may require additional information or clarification.
• If requested, respond promptly and provide the necessary details.
• Failing to respond to further requests may delay the review process.

6. Decision Notification

• Once the review is complete, you will receive a notification from OKX regarding the outcome.
• If your account is cleared of risk control, you will be able to resume trading and withdrawals.
• If the risk control measures are not removed, you will be provided with an explanation and any further instructions.

Additional Tips

• Use a secure internet connection when accessing your OKX account.
• Avoid sharing your account information with anyone.
• Keep your software and devices up-to-date to prevent security vulnerabilities.
• Be aware of potential phishing scams and report any suspicious emails or websites to OKX.