how to recover my kucoin account

To recover your KuCoin account, you must submit a ticket providing account information and government-issued ID, undergo identity verification, and reset your password via recovery email or link.

Oct 31, 2024 at 02:46 pm

How to Recover Your KuCoin Account

Step 1: Contact KuCoin Support

• Visit the KuCoin website and navigate to the "Support" section.
• Click on the "Submit a Ticket" option.
• Select the "Account" category and "Account Recovery" subcategory.
• Provide your account information, including your email address, username, and registered phone number.
• Briefly describe the issue you are facing and state that you would like to recover your account.

Step 2: Account Verification

• Once you submit the ticket, KuCoin Support will initiate the account verification process.

• This will typically involve providing:

  • A photo of your government-issued ID (e.g., passport, driver's license)
  • A selfie holding your ID
  • Additional documents as needed (e.g., proof of residence, transaction record)

Step 3: Identity Verification

• KuCoin will conduct an identity verification process to ensure that you are the rightful owner of the account.
• This may involve facial recognition, video verification, or other methods.
• Follow the instructions provided by the support team carefully to complete the verification successfully.

Step 4: Account Recovery

• Once your identity has been verified, KuCoin will typically provide you with a recovery email or reset link.
• Follow the instructions in the email or link to reset your password and regain access to your account.

Additional Tips:

• Keep your documents organized and ready to submit for a smoother verification process.
• Respond promptly to KuCoin Support's requests for information to expedite the recovery.
• Be patient as the account recovery process can take some time.
• If you have any difficulties with the recovery process, do not hesitate to contact KuCoin Support for assistance.