What do I need to provide to unblock Dubai OKX

To unlock your OKX account if blocked in Dubai, submit an Account Unlocking Request with your personal info, ID, selfie, and crypto transaction history for review within 5 business days.

Oct 19, 2024 at 02:35 am

Unlocking Your Dubai OKX Account

If your OKX account has been blocked in Dubai, you can follow the steps below to provide the necessary information and unblock your account.

1. Contact OKX Support

• Visit the OKX Support Center at https://support.okx.com/.
• Click on "Submit a Request."
• Select "Account Security" from the "Category" dropdown menu.
• Choose "Account Locked" from the "Subcategory" dropdown menu.

2. Fill out the Account Unlocking Request Form

• In the "Subject" field, write "Account Unlocking Request for Dubai."

• In the "Description" field, provide the following information:

  • Your full name as it appears on your OKX account.
  • Your OKX user ID or registered email address.
  • Your phone number.
  • A copy of your passport or Emirates ID.
  • A selfie of you holding your passport or Emirates ID.
  • A screenshot of your order history from a regulated exchange, such as Binance or Coinbase, showing your crypto transactions.

3. Submit Your Request

• Attach the required documents and selfie to your request.
• Click "Submit."

4. Account Review

• The OKX team will review your request and verify the information provided.
• This process can take up to 5 business days.

5. Account Unlocking

• If your request is approved, your OKX account will be unblocked. You will receive an email notification from OKX.
• You will need to reset your password to access your account.

Note:

• It is important to provide all the required information accurately. Incomplete or incorrect information may delay or prevent your account from being unblocked.
• OKX may ask for additional information if necessary.
• Failure to comply with the UAE regulations may result in permanent account blocking.