What to do if Dubai OKX withdrawal parameters are invalid

If you encounter invalid withdrawal parameters while withdrawing funds from OKX, check your verified account status, withdrawal limit, payment method, transaction fee, withdrawal address, wallet support, and disable any VPN or proxy before contacting OKX support.

Oct 24, 2024 at 01:06 pm

OKX Withdrawal Parameter Mismatch: Troubleshooting Guide

If you encounter invalid withdrawal parameters while attempting to withdraw funds from your Dubai OKX account, follow these steps to troubleshoot and resolve the issue:

1. Verify Your Identity:
Ensure that your OKX account has been fully verified with the required identity documents and selfie. An invalid ID or selfie may lead to withdrawal parameter errors.

2. Check the Withdrawal Limit:
OKX imposes daily withdrawal limits based on your verification level and account activity. Check your account's withdrawal limit and ensure that the amount you are attempting to withdraw does not exceed the limit.

3. Confirm Payment Method:
Verify that the payment method you selected for withdrawal is linked to your OKX account and is supported in Dubai. Certain payment methods may have varying withdrawal parameters.

4. Check Transaction Fee:
OKX charges a transaction fee for withdrawals. Ensure that you have sufficient balance to cover both the withdrawal amount and the fee. Insufficient funds can result in invalid parameters.

5. Update Address Information:
If you have recently changed your withdrawal address, ensure that it is correctly entered in the withdrawal interface. Invalid or outdated address information can lead to withdrawal parameter errors.

6. Check Wallet Support:
Confirm that the cryptocurrency wallet you are sending funds to supports the withdrawal parameters set by OKX. Some wallets may have specific requirements for addresses, tags, or other parameters.

7. Avoid VPN or Proxy:
Using a virtual private network (VPN) or proxy can interfere with withdrawal parameters. Disable any VPN or proxy before attempting to withdraw funds.

8. Contact OKX Support:
If you continue to encounter invalid withdrawal parameters after following the above steps, contact OKX customer support for further assistance. Provide all relevant details, such as transaction ID and screenshots, to expedite the troubleshooting process.