What to do if Dubai OKX withdrawal is frozen

If you encounter a frozen Dubai OKX withdrawal, contact customer support to determine the reason for the freeze and explore potential solutions to regain access to your funds.

Oct 20, 2024 at 05:30 pm

What to do if Dubai OKX withdrawal is frozen

1. Check your account status. Make sure that your account is not frozen for any reason. You can check your account status by logging into your OKX account and clicking on the "Account" tab.
2. If your account is frozen, contact customer support. You can contact customer support by clicking on the "Help" tab on the OKX website.

3. Provide customer support with the following information:

   • Your name
   • Your email address
   • Your phone number
   • Your OKX account number
   • The reason why you believe your account was frozen
4. Customer support will review your account and determine if it should be unfrozen. If your account is unfrozen, you will be able to withdraw your funds.

Additional tips:

• If you are having trouble contacting customer support, you can try reaching out to them on social media.
• You can also file a complaint with the Dubai Financial Services Authority (DFSA) if you believe that OKX has frozen your account without justification.

Conclusion

If your OKX withdrawal is frozen, it is important to contact customer support as soon as possible. By providing customer support with the necessary information, you can help them to review your account and determine if it should be unfrozen.