What to do if Dubai OKX account is risk-controlled

If your Dubai OKX account is risk-controlled, you can verify your identity, complete the AML questionnaire, provide proof of funds, contact OKX support, and be patient while they review your information.

Oct 18, 2024 at 07:29 pm

What to Do If Your Dubai OKX Account is Risk Controlled

1. Verify Your Identity

The first step is to verify your identity. OKX requires you to provide a valid government-issued ID, such as a passport or driver's license. You can upload your ID documents to the OKX website or mobile app.

2. Complete the AML Questionnaire

Once your identity is verified, you will need to complete the Anti-Money Laundering (AML) questionnaire. The questionnaire is designed to help OKX assess your risk of being involved in money laundering or other financial crimes.

3. Provide Proof of Funds

If your account is flagged for a high-risk transaction, you may be asked to provide proof of funds. This can be done by providing a bank statement or other documentation that shows where the funds came from.

4. Contact OKX Support

If you have completed all of the above steps and your account is still risk-controlled, you can contact OKX support for assistance. You can reach OKX support by submitting a ticket on the OKX website or by emailing support@okx.com.

5. Be Patient

The risk control process can take some time. OKX will need to review your information and make a decision on whether to release your account. Be patient during this process and provide all the information that OKX requests.

Additional Tips

• Keep your OKX account information up to date.
• Use strong passwords and two-factor authentication.
• Only trade with reputable exchanges.
• Be aware of the risks of online trading.
• If you have any concerns, contact OKX support for assistance.