coinbase can't verify address

To troubleshoot Coinbase's "Can't Verify Address" error, ensure your identity and address are verified, inspect your documents, and consider using a different browser or contacting support.

Oct 30, 2024 at 05:11 pm

Coinbase: Troubleshooting Address Verification Issue

Steps to Resolve "Can't Verify Address" Error:

1. Confirm Your Identity: Ensure that you have completed Coinbase's identity verification process, which includes submitting government-issued identification documents and selfies.
2. Verify Your Address: Try to verify your address manually by uploading a utility bill, bank statement, or credit card statement that clearly shows your name and current address.
3. Check Your Documents: Inspect the documents you submitted to ensure they are clear, legible, and match the information on your Coinbase account. Any discrepancies can cause the address verification to fail.
4. Use a Different Browser or Device: Sometimes, technical glitches can hinder the address verification process. Try using a different browser or accessing your account from a different device.
5. Contact Coinbase Support: If none of the above steps resolves the issue, contact Coinbase support directly. Provide clear screenshots of the error message and any relevant documents for their review.

Additional Tips:

• Use a physical address rather than a P.O. box, which may not be accepted for address verification.
• Ensure that the address you provide is up-to-date and matches the address on your utility bill or bank statement.
• Contact your utility provider or bank to confirm the address on your account.
• If you are staying in rented accommodation, obtain a letter from your landlord or roommate confirming your residency.
• Coinbase may still request additional verification, such as an explanation of why you cannot provide certain documents. Respond promptly and accurately to their inquiries.