How to change email on KuCoin account?

To change your email on KuCoin, contact customer support with proof of ownership for both emails and your account details.

Jul 20, 2025 at 06:00 am

Understanding the Need to Change Email on KuCoin

If you're a KuCoin user and need to change the email address associated with your account, you might have various reasons for doing so. These could include switching to a more secure email provider, recovering from a compromised email account, or simply updating your contact information. Changing your primary email on KuCoin is not a feature available directly through the user interface, meaning users cannot edit their email addresses themselves. Instead, KuCoin requires verification through customer support, which ensures that the account remains secure and that only the rightful owner can make such changes.

Note: Before proceeding, ensure that you have access to both your current and new email addresses.

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Preparation Before Initiating Email Change

Before contacting KuCoin support, you should gather certain information to streamline the process. This includes:

• A clear reason for changing your email address.
• Proof of ownership of both the current and new email addresses.
• Your KuCoin account details, such as the registered email and user ID.

You may also want to ensure that your account is fully verified and that there are no pending withdrawals or trades that could complicate the process.

• Make sure two-factor authentication (2FA) is enabled.
• Ensure your account security settings are up to date.
• Have a clear copy of your ID ready, in case it's requested.

These steps help KuCoin support verify your identity and expedite the email change process.

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Contacting KuCoin Support for Email Change

To initiate the email change, you must contact KuCoin's customer support via their official support page. Here’s how to proceed:

• Visit the KuCoin Help Center.
• Click on “Contact Support” or use the live chat option if available.
• Choose the relevant category, such as Account Management or Security.
• Clearly state your request: “I would like to change the email address associated with my KuCoin account.”

In your message, include:

• The current email address linked to your account.
• The new email address you want to use.
• A brief explanation for the change.
• A clear screenshot or document proving ownership of both emails, if requested.

Tip: Always send emails from your registered email account to add an extra layer of verification.

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Verification Process by KuCoin

Once you’ve submitted your request, KuCoin support will review it. This process may take anywhere from a few hours to a couple of business days. During this time, the support team may ask for additional verification steps, such as:

• Confirming your identity with a government-issued ID.
• Verifying account activity, such as recent logins or trades.
• Sending a confirmation link to both your old and new email addresses.

You may receive emails from KuCoin’s support team asking for further information. It’s important to respond promptly and provide accurate documentation.

• Check your spam or junk folder for any messages from KuCoin.
• Ensure your new email provider doesn’t block incoming messages from KuCoin.
• Keep your account secure during this period to avoid any suspicious activity.

Once verified, KuCoin will update your email address and notify you via the new email.

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Post-Change Security Measures

After successfully changing your email address, it’s crucial to take additional security precautions to protect your KuCoin account. These include:

• Updating your two-factor authentication (2FA) settings.
• Logging out of all devices and sessions.
• Reviewing your account history for any suspicious activity.
• Enabling login and withdrawal alerts.

If you previously used Google Authenticator or another 2FA app, you may need to re-enable it after the email change.

• Re-scan the QR code for 2FA using your new email.
• Save your recovery codes securely.
• Consider using a hardware wallet for long-term asset storage.

These steps ensure that your account remains secure even after making significant changes like updating your email.

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Common Questions About Changing Email on KuCoin

Can I change my email address without contacting support?

No, KuCoin does not allow users to change their email addresses directly through the platform. You must contact KuCoin support to request this change.

Will changing my email affect my trading history or funds?

No, changing your email will not impact your trading history, balances, or open orders. All data remains intact; only the contact information associated with your account is updated.

What if I no longer have access to my old email?

If you’ve lost access to your old email, you’ll need to go through a recovery process with KuCoin. This may require additional verification documents to prove account ownership.

How long does the email change process take on KuCoin?

The process typically takes 24 to 72 hours, depending on how quickly you respond to verification requests and the current support workload.