how to unblock assets in trust wallet

To unblock Trust Wallet assets, users must identify the blocking reason, contact customer support, verify identity and ownership, provide evidence of legitimate use, and wait for the review and release process.

Oct 31, 2024 at 11:17 am

How to Unblock Assets in Trust Wallet

1. Identify the Reason for Blocking:

• Check if the assets are held on a frozen contract.
• Verify if the wallet is compromised or under investigation for suspicious activity.
• Determine if there are any restrictions imposed by local regulations or financial institutions.

2. Contact Customer Support:

• Reach out to Trust Wallet's support team via email or live chat.
• Provide clear and detailed information about the issue, including transaction details and any relevant documentation.

3. Verify Identity and Ownership:

• Submit proof of identity and ownership of the wallet, such as a government-issued ID and a transaction history.
• If the issue involves a frozen contract, the contract creator may need to be contacted for assistance.

4. Provide Evidence of Legitimate Use:

• If the assets are being held due to suspicious activity, gather evidence to demonstrate the legitimate use of the wallet. This may include invoices, receipts, or other documentation.

5. Wait for Processing:

• Trust Wallet will review the provided information and process the request.
• The duration of the review process can vary depending on the complexity of the case.

6. Unblocking Assets:

• Once the review is complete and the assets are deemed legitimate, they will be released back to the wallet.
• Trust Wallet may provide further instructions on how to access the unblocked assets.

Additional Tips:

• Avoid sending or receiving assets to the wallet while it is blocked.
• Keep copies of all communications and documentation related to the unblocking process.
• Be patient, as the process can take time.
• If the assets remain blocked for an extended period or you encounter any issues, seek legal or professional advice.