How to fix a Trust Wallet not showing the correct balance?

Troubleshooting Trust Wallet Balance Display Issues

1. Ensure your internet connection is stable. A weak or unstable network can prevent Trust Wallet from syncing with blockchain nodes, leading to outdated balance information. Restart your Wi-Fi or switch to mobile data to verify connectivity.

2. Force close the Trust Wallet app and reopen it. Sometimes background processes fail to refresh account data. Closing and relaunching the app often resolves temporary glitches affecting balance display.

3. Check if you are logged into the correct wallet. Users managing multiple wallets may accidentally view a different account. Tap the wallet icon in the top-left corner to confirm which wallet is currently active.

4. Verify that the correct network is selected for the token in question. For example, if you hold BEP-20 tokens on Binance Smart Chain, ensure the network is set to BSC within the app settings. An incorrect network selection hides relevant token balances.

5. Manually trigger a balance refresh by pulling down on the wallet’s main screen. This initiates a sync with the blockchain and updates all token balances. Wait a few moments to see if the correct amount appears.

Re-adding Tokens and Networks

1. If specific tokens aren’t showing, navigate to the 'Tokens' tab and tap 'Add Token.' Select the appropriate network and search for the missing token by name or contract address. Entering the correct contract address is critical to avoid scams or fake tokens.

2. For custom tokens, double-check the contract address from a trusted source like CoinMarketCap or the project’s official website. Inputting an incorrect address results in zero balance or phantom tokens.

3. If using a non-native blockchain, such as Polygon or Arbitrum, ensure the network has been added to Trust Wallet. Go to Settings > Wallet > Networks and enable the required chain. Without proper network activation, associated tokens remain invisible.

4. After adding a network or token, wait several seconds for the balance to populate. Some networks experience congestion, delaying balance updates even after correct configuration.

Address and Recovery Phrase Verification

1. Confirm that the wallet address displayed in Trust Wallet matches the one you used to receive funds. Copy the address from the app and compare it with transaction records on a blockchain explorer like Etherscan or BscScan.

2. If discrepancies exist, you may be using a different wallet or recovery phrase. Never share your recovery phrase with anyone, and store it securely offline. Use it only to restore access on a trusted device.

3. Restore your wallet using the 12-word recovery phrase on a fresh installation of Trust Wallet. This ensures no corrupted data persists and allows the app to resync all balances from the blockchain.

4. During restoration, select the same coin and token types previously used. Skipping this step may result in missing assets, especially for less common blockchains or custom tokens.

Frequently Asked Questions

Why does my Trust Wallet show zero balance after recovery?

This usually occurs when the wrong recovery phrase is entered or the wallet is restored on an incorrect network. Double-check the phrase and ensure the blockchain settings match the original wallet configuration. Also, verify that transactions were made to the correct restored address.

Can a software update fix balance issues in Trust Wallet?

Yes. Developers regularly release updates to fix bugs and improve node connectivity. Check your app store for the latest version of Trust Wallet and install any available updates before troubleshooting further.

Does clearing app cache help with incorrect balance display?

Clearing the cache can resolve display errors caused by corrupted temporary files. Go to your device settings, find Trust Wallet under apps, and clear the cache. Note that this won’t delete your wallet or private keys, only temporary data.

What should I do if my transaction history shows deposits but the balance remains zero?

If transactions appear on a blockchain explorer but not in Trust Wallet, the issue lies with local app data. Reinstall the app and restore using your recovery phrase. After restoration, check the same address on the explorer to confirm fund presence.