Why can't I send a certain token from my Trust Wallet?

Understanding Token Compatibility in Trust Wallet

Trust Wallet supports a vast number of cryptocurrencies and tokens, but not every token is automatically transferable. One of the primary reasons you may be unable to send a certain token is incompatibility with the blockchain network the token operates on. Each token is built on a specific blockchain—such as Ethereum (ERC-20), Binance Smart Chain (BEP-20), or Polygon (ERC-20 on Polygon). If the token you're trying to send is on a network that isn't properly configured in your wallet, the send option may be grayed out or unavailable.

To verify the correct network is active:

• Open Trust Wallet and go to the 'Settings' menu.
• Select 'Networks' and ensure the blockchain associated with your token is enabled.
• For example, if your token is a BEP-20 token, Binance Smart Chain must be toggled on.
• If the network isn't active, Trust Wallet won't recognize the token's balance or allow transactions.

Sometimes, even if the network is active, the token contract may not be properly added to your wallet interface, making it appear as though the token exists but cannot be sent.

Adding Custom Tokens Manually

If a token isn't listed in Trust Wallet’s default token library, it won't show the send button unless manually added. This is common with newly launched or low-market-cap tokens. To make the token sendable:

• Tap the '+' icon on the wallet home screen to access the token management section.
• Choose 'Token Address' and switch to the correct network where the token resides.
• Paste the official contract address of the token. This can typically be found on the project’s website or verified platforms like BscScan or Etherscan.
• After entering the contract address, Trust Wallet will fetch the token symbol and decimals automatically.
• Confirm and add the token to your wallet.

Once added, the token should appear with a 'Send' button enabled, allowing transfers. Be cautious: entering an incorrect contract address may result in loss of funds. Always double-check the address from a trusted source.

Insufficient Network Fees (Gas Fees)

Even with the correct token and network setup, you may still be unable to send a token if you lack sufficient native cryptocurrency for gas fees. Every blockchain transaction requires gas, paid in the network’s native coin. For example:

• Sending an ERC-20 token requires Ethereum (ETH) for gas.
• Sending a BEP-20 token requires Binance Coin (BNB).
• Sending on Polygon requires MATIC.

If your wallet has the token but no balance of the native coin, the 'Send' button will either be disabled or show an error when pressed. To resolve this:

• Purchase or transfer a small amount of the required gas token to your Trust Wallet.
• Ensure it's on the same network as the token you're sending.
• Retry the transaction once gas funds are available.

You can check gas requirements by attempting to initiate a send—Trust Wallet usually displays the estimated fee before confirmation.

Smart Contract Restrictions and Token Locks

Some tokens have built-in smart contract restrictions that prevent transfers under certain conditions. These limitations are enforced by the token’s developers and cannot be bypassed through Trust Wallet. Common restrictions include:

• Time-locked transfers, where tokens cannot be moved until a specific date.
• Whitelist-only transfers, meaning only approved wallet addresses can receive the token.
• Anti-bot mechanisms that block rapid or external wallet transfers.

If you suspect contract-level restrictions:

• Visit the blockchain explorer (e.g., Etherscan) and enter the token contract address.
• Look for a 'Contract' tab and check if there’s a 'Read as Proxy' or 'Restrictable' function.
• Search for functions like 'isBlacklisted', 'isWhitelisted', or 'transferAllowed'.
• Use the 'Read Contract' feature to input your wallet address and verify if transfers are permitted.

These checks require some technical understanding, but they can confirm whether the issue lies with the token itself rather than your wallet setup.

Wallet Sync and Cache Issues

Occasionally, Trust Wallet may fail to display correct balances or enable sending due to sync or caching problems. This can happen after app updates, network switches, or prolonged inactivity. To troubleshoot:

• Force close the Trust Wallet app and reopen it.
• Pull down on the wallet screen to manually refresh balances.
• Go to Settings > Wallet > Refresh Balance.
• If issues persist, try removing and re-adding the wallet (ensure you have your recovery phrase saved).
• Clear the app cache via your device’s application settings—this can resolve UI glitches preventing the send function from appearing.

Note: Never delete the app without backing up your recovery phrase, as this will permanently lock you out of your funds.

Frequently Asked Questions

Why does the send button appear grayed out for my token?The send button may be disabled due to missing gas funds, incorrect network selection, or the token not being properly added via its contract address. Ensure you have enough native coin for gas and that the correct blockchain is active.

Can I send a token if it's not listed in Trust Wallet’s token library?Yes, you can send unlisted tokens by manually adding the token using its contract address on the correct network. Once added, the send function should become available if other conditions (like gas) are met.

What should I do if I entered the wrong token contract address?If you added a fake or incorrect token, remove it immediately. Go to the token list, swipe left on the incorrect token, and tap 'Hide'. Never send funds to a token with an unverified contract, as it may be a scam.

How do I know which network my token is on?Check the token’s official website or use a blockchain explorer like Etherscan or BscScan. Paste the token’s contract address into the search bar—the domain (etherscan.io, bscscan.com, etc.) indicates the network.