How to fix a "Transaction Failed" error with Ledger Nano X?

Troubleshooting a 'Transaction Failed' Error on Ledger Nano X

1. Ensure your Ledger Nano X is running the latest firmware version. Outdated firmware can cause compatibility issues with blockchain networks or wallet applications. Open Ledger Live, go to the Manager tab, and check for any available firmware updates. Follow the prompts to install them securely.

2. Confirm that your device is properly connected and unlocked. A loose USB connection or Bluetooth instability—especially when using mobile apps—can interrupt transaction signing. Reconnect the device, restart Ledger Live or your mobile app, and try again.

3. Verify that you have selected the correct network within your wallet interface. Sending assets on the wrong chain (e.g., attempting an Ethereum transaction on a BSC network) will result in failure. Double-check the network settings before confirming.

4. Check if your account has sufficient funds to cover both the transfer amount and gas fees. Even if the token balance is adequate, a lack of native currency (like ETH for Ethereum transactions) to pay gas will lead to failure. Deposit a small amount of the required network’s native token if needed.

5. Review pending transactions. If a previous transaction is stuck due to low gas fees, it may block subsequent actions. Use a blockchain explorer to locate your wallet address and identify any unconfirmed transactions. Consider using a wallet that allows transaction cancellation or speed-up features.

Addressing Application-Specific Issues

1. Make sure the correct app is open on your Ledger device. When initiating a transaction involving Ethereum, for example, the Ethereum app must be actively running on the Nano X screen. Switch to the correct app manually before proceeding.

2. Some decentralized applications (dApps) do not integrate seamlessly with Ledger hardware wallets through browser extensions like MetaMask. Try switching browsers or use WalletConnect with Ledger Live Mobile for more stable connectivity.

3. Clear cached data in Ledger Live and your browser extension. Corrupted cache files can interfere with transaction processing. In Ledger Live, go to Settings > Help > Clear cache. For MetaMask, reset the account under Settings > Advanced > Reset Account.

4. Disable any ad-blockers or browser extensions that might interfere with WebUSB or WalletConnect functionality. These tools can block critical communication between your device and the web application.

5. Avoid using public Wi-Fi when signing transactions. Unstable or insecure networks can disrupt the signing process, leading to failed attempts or timeout errors.

Resolving Connectivity and Signing Problems

1. Always verify the recipient address on your Ledger device’s screen before approving. If the displayed address does not match the intended destination, cancel the transaction immediately. Malware or phishing sites may alter addresses during transmission.

2. Use the official Ledger Live app or trusted platforms like MyEtherWallet or Rabby Wallet. Third-party interfaces may miscommunicate with hardware devices, increasing the risk of errors.

3. If using Bluetooth on mobile, ensure no other Bluetooth devices are interfering. Move away from crowded wireless environments and pair the Nano X directly with your phone without intermediaries.

4. Restart both your computer and Ledger device if repeated failures occur. A full system reboot often resolves temporary glitches in device recognition or cryptographic handshake failures.

5. Never force a transaction resend without confirming its status on-chain. Duplicate transactions can lead to unintended double spending if the first one was actually processed but not reflected in your interface.

Frequently Asked Questions

Why does my transaction fail even with enough funds?Insufficient gas fees are a common culprit. The displayed balance might cover the token amount, but the network requires additional native tokens to pay for computation and validation. Ensure you have enough ETH, BNB, MATIC, or respective chain currency to cover execution costs.

Can malware cause transaction failures on Ledger?Yes. Although Ledger devices secure private keys, malicious software on your computer can manipulate transaction details such as recipient addresses or amounts. Always confirm every detail on the Ledger screen, never on the computer or phone.

What should I do if my transaction remains pending?Use a blockchain explorer to check the transaction hash. If it’s stuck due to low fees, some wallets allow you to replace it with a higher-fee transaction using the same nonce. Canceling or speeding up depends on wallet support and network rules.

Does resetting my Ledger Nano X fix transaction errors?Resetting should be a last resort. It erases all data and requires recovery via your 24-word seed phrase. Most transaction issues stem from connectivity, configuration, or network settings—not device corruption. Address those first before considering a reset.