How to change email or phone number on Binance account?

App-Based Email Modification Process

1. Launch the Binance mobile application and log in using your current credentials.

2. Navigate to the bottom-right corner and tap My to access the personal dashboard.

3. Select Account & Security, then locate and tap Email under the contact information section.

4. Tap Change Email, enter the new email address, and click Send Code.

5. Retrieve the six-digit verification code sent to the new email address, input it into the app, and confirm submission.

6. A final confirmation email is dispatched to the original email address; clicking the link within initiates the binding transition.

Web Interface Phone Number Replacement

1. Visit binance.com using a desktop or mobile browser and sign in securely.

2. Hover over the profile icon in the top-right corner and select Security Center.

3. Under Basic Security, find the Phone Number field and click Edit.

4. Enter the new phone number and complete the CAPTCHA challenge.

5. The system sends a verification code to the previously registered phone number; this step confirms continued control over the legacy identity channel.

6. After successful entry of that code, a second code is dispatched to the new number; entering it finalizes the update.

Two-Factor Authentication Dependency

1. Google Authenticator must be active before initiating any contact information change via web interface.

2. During the email or phone update flow, the platform prompts for the current six-digit TOTP generated by GA.

3. If GA is disabled, the system redirects to email-based verification as a fallback mechanism.

4. Users who previously enabled email backup receive a time-bound link at their registered inbox to proceed.

5. Failure to provide valid GA or email confirmation halts the modification process entirely.

Manual Verification for Disconnected Numbers

1. When the original phone number is no longer operational, users must initiate a support ticket through help.binance.com.

2. Select Account Security > Unable to Access Bound Phone Number to route the request correctly.

3. Upload legible copies of government-issued ID showing full name and date of birth.

4. Submit proof of number deactivation issued by the telecom provider with official stamp.

5. Complete real-time video verification where facial recognition and document alignment are assessed live.

Post-Modification Security Lockdown

1. All contact changes trigger an automatic 72-hour withdrawal freeze on the account.

2. During this window, fund transfers and API key creation are disabled regardless of prior settings.

3. A notification email is dispatched to both old and new addresses listing timestamp, IP geolocation, and device fingerprint.

4. Users cannot revert the email or phone binding within 48 hours after confirmation.

5. Any attempt to modify additional security layers—such as recovery phrases or whitelisted addresses—is blocked until the cooldown expires.

Frequently Asked Questions

Q: Can I change both email and phone number simultaneously? No. Binance enforces sequential updates—one contact method per 24-hour period—to prevent credential hijacking attempts.

Q: What happens if I enter the wrong verification code three times? The system locks the modification session for 15 minutes and revokes the currently issued codes; new ones must be requested.

Q: Is SMS verification supported for all countries during phone number replacement? SMS delivery fails in regions where local telecom regulations block international shortcodes; email or GA verification becomes mandatory.

Q: Do I need to re-verify KYC after changing contact details? KYC status remains intact; however, users flagged for high-risk jurisdictional patterns may undergo automated re-screening within 48 hours.