How to remove restrictions on Ouyi account

By following the steps in the article, including identity verification, enabling 2FA, and completing KYC, you can enhance the security of your Ouyi account and remove any potential restrictions.

Jan 26, 2025 at 12:01 pm

Key Points

1. Verify Your Identity
2. Enable Two-Factor Authentication
3. Complete KYC Verification
4. Contact Ouyi Customer Support

Steps:

1. Verify Your Identity

• Log in to your Ouyi account.
• Navigate to the "Security" tab.
• Click on "Identity Verification."
• Follow the instructions to submit your government-issued ID and a selfie.
• Wait for Ouyi to verify your identity.

2. Enable Two-Factor Authentication (2FA)

• Open your Ouyi account and go to "Security."
• Click on "Two-Factor Authentication."
• Choose a method of 2FA (e.g., SMS, Google Authenticator).
• Follow the instructions to set up 2FA.

3. Complete KYC Verification

• Go to "Security" and select "KYC Verification."
• Fill out the personal information form.
• Upload proof of address (e.g., utility bill) and a selfie.
• Ouyi will review and verify your KYC documents.

4. Contact Ouyi Customer Support

• If you encounter any difficulties removing the restrictions, contact Ouyi customer support.
• Open a support ticket or live chat with a support agent.
• Provide clear details of the issue and any relevant screenshots.
• Ouyi team will assist you in resolving the problem and removing the restrictions.

FAQs

Q: Why has my Ouyi account been restricted?

A: Account restrictions can be imposed due to various reasons, such as suspicious activity, incomplete information, or security concerns.

Q: What are the consequences of account restrictions?

A: Restrictions may limit your ability to trade, withdraw funds, or use other Ouyi services.

Q: How long does it take to remove account restrictions?

A: The time frame varies depending on the reason for the restriction and the complexity of the verification process.

Q: Can I bypass the verification process?

A: No, it is not possible to bypass the verification process. Ouyi requires users to comply with anti-money laundering (AML) and know-your-customer (KYC) regulations.

Q: What if I lose my 2FA device?

A: Contact Ouyi customer support to recover your account. Provide proof of identity and explain the situation.