How to remove merchant certification in Dubai OKX

To remove merchant certification from Dubai OKX, submit a request to OKX Support, provide merchant details, proof of identity, and a cancellation letter (optional), and await review and approval.

Oct 20, 2024 at 06:06 pm

How to Remove Merchant Certification in Dubai OKX

As a business owner, you may need to remove your merchant certification from Dubai OKX for various reasons. Here's a step-by-step guide to help you with the process:

1. Contact OKX Support:

• Visit the OKX website and log in to your account.
• Navigate to the "Help Center" section.
• Select the "Contact Support" option and initiate a chat or email conversation.

2. Explain Your Request:

• Clearly state your request to remove your merchant certification.
• Provide a brief explanation for the reason behind your decision.

3. Submit Necessary Documents:

• Your OKX merchant account details (merchant ID, business name, etc.)
• Proof of identity (e.g., passport or Emirates ID)
• A formal letter requesting the cancellation of your merchant certification (optional)

4. Review and Approval:

• OKX will review your request and documentation.
• They will notify you if additional information is needed or if the cancellation process is approved.

5. Confirmation of Cancellation:

• Once your request is approved, OKX will process the cancellation.
• You will receive an official confirmation email or letter stating that your merchant certification has been removed.

Important Notes:

• The process may take a few business days to complete.
• Make sure to have all necessary documents ready before contacting support.
• Be aware that OKX may require additional information or steps based on your specific situation.