How to recover a lost MEXC account? (Support Guide)

Account Recovery Eligibility Verification

1. You must have previously enabled two-factor authentication using either Google Authenticator or SMS-based verification during account setup.

2. The email address linked to your MEXC account must remain accessible and active for receiving recovery instructions.

3. At least one historical withdrawal address registered on the platform must be recalled accurately during the verification process.

4. Your last login activity must have occurred within the past 365 days; accounts inactive beyond this period are subject to irreversible archival.

5. No prior suspension or permanent ban associated with the account’s KYC profile is permitted for eligibility.

Required Documentation Submission

1. A legible color copy of government-issued photo identification matching the name on the registered MEXC account.

2. A recent utility bill or bank statement dated within the last 90 days showing the same residential address as provided during KYC.

3. A signed affidavit stating full ownership of the account, including date of registration and approximate first deposit timestamp.

4. Screenshot evidence of at least one confirmed transaction hash from the blockchain explorer corresponding to a prior deposit or withdrawal.

5. If applicable, proof of device fingerprint continuity — such as saved browser cookies or cached session tokens from previous login attempts.

Recovery Token Generation Protocol

1. After document submission, MEXC’s backend system initiates an entropy-weighted token generation sequence based on SHA-3 hashing of six discrete behavioral vectors.

2. Each vector includes geolocation variance, mouse movement cadence, typing rhythm deviation, screen resolution history, TLS handshake duration, and HTTP referer chain depth.

3. Tokens expire after 180 seconds and are rendered invalid upon any failed input attempt exceeding three consecutive entries.

4. Successful token validation triggers immediate reactivation of API key permissions and wallet access flags without manual intervention.

5. All token-related cryptographic material is purged from memory and disk caches within 7.3 seconds post-verification completion.

Wallet Address Reassociation Process

1. Upon successful identity confirmation, the system scans all known blockchain explorers for addresses previously transacting with the recovered account’s main deposit address.

2. Addresses exhibiting ≥3 inbound transfers totaling ≥0.005 BTC equivalent value are automatically whitelisted for withdrawal re-enabling.

3. Any address flagged by Chainalysis or TRM Labs during real-time forensic scanning is excluded from reassociation regardless of historical usage.

4. Users may manually submit up to five additional addresses via encrypted PGP-signed message verified against their original KYC public key.

5. Reassociated addresses inherit original withdrawal limits and fee tiers without recalibration unless triggered by new risk scoring thresholds.

Frequently Asked Questions

Q: Can I recover my MEXC account if I lost both my password and 2FA device?A: Yes — provided you retain access to the registered recovery email and can fulfill all documentation requirements outlined in Section Two.

Q: Is there a fee for initiating the account recovery procedure?A: No monetary charge applies; however, each recovery attempt consumes one of three allocated annual recovery tokens tied to your KYC tier.

Q: What happens to open margin positions during the recovery window?A: All leveraged positions remain active and subject to liquidation protocols; no manual intervention is possible until full access restoration.

Q: Does MEXC support hardware wallet seed phrase import for account linkage?A: Not under current architecture — seed phrases are never accepted, stored, or processed during any stage of account recovery.