How to enable two-factor authentication on WazirX? What if I can't receive the verification code?

Introduction to Two-Factor Authentication on WazirX

Two-factor authentication (2FA) is a crucial security measure that adds an additional layer of protection to your WazirX account. By enabling 2FA, you ensure that even if someone gains access to your password, they would still need a second form of verification to access your account. This article will guide you through the steps to enable 2FA on WazirX and provide solutions for issues such as not receiving the verification code.

Enabling Two-Factor Authentication on WazirX

To enable 2FA on WazirX, you'll need to follow a series of steps. Here's a detailed guide:

• Log into your WazirX account: Open the WazirX website and enter your username and password to access your account.

• Navigate to the Security Settings: Once logged in, click on your profile icon at the top right corner of the page. From the dropdown menu, select 'Security'.

• Enable 2FA: In the Security settings page, you will see an option to enable 'Two-Factor Authentication'. Click on the 'Enable' button next to it.

• Choose Your 2FA Method: WazirX supports two types of 2FA methods: Authenticator App and SMS. Choose the method that suits you best.

  • Authenticator App: If you choose this method, you will need to download an authenticator app like Google Authenticator or Authy on your smartphone. Open the app and scan the QR code displayed on the WazirX page. The app will generate a unique 6-digit code that changes every 30 seconds. Enter this code in the provided field on WazirX to complete the setup.
  • SMS: If you choose this method, enter your mobile number and click on 'Send Code'. You will receive a 6-digit code via SMS. Enter this code in the provided field to complete the setup.

• Save Recovery Codes: After enabling 2FA, WazirX will provide you with recovery codes. Save these codes in a secure location. They will be useful if you lose access to your 2FA method.

What to Do If You Can't Receive the Verification Code

Sometimes, you might not receive the verification code via SMS. Here are steps to troubleshoot this issue:

• Check Your Mobile Network: Ensure that your mobile device has a stable network connection. Sometimes, network issues can prevent the SMS from being delivered.
• Verify Your Phone Number: Make sure that the phone number registered on WazirX is correct and active. If the number is incorrect, update it in your account settings.
• Wait and Try Again: Sometimes, delays can occur due to carrier issues. Wait for a few minutes and request the code again.
• Use the Authenticator App: If you are having persistent issues with SMS, consider switching to the Authenticator App method. This method is generally more reliable and secure.

Switching from SMS to Authenticator App

If you initially enabled 2FA via SMS but want to switch to the Authenticator App, follow these steps:

• Log into your WazirX account and navigate to the 'Security' settings.
• Disable SMS 2FA: Click on the 'Disable' button next to the SMS 2FA option. You will be prompted to enter the 6-digit code sent to your registered mobile number.
• Enable Authenticator App 2FA: Once SMS 2FA is disabled, click on the 'Enable' button next to the Authenticator App option. Follow the same steps as mentioned earlier to set up the Authenticator App.

Using Recovery Codes

Recovery codes are essential if you lose access to your 2FA method. Here's how to use them:

• Log into your WazirX account and navigate to the 'Security' settings.
• Enter Recovery Code: If you are unable to receive the 2FA code, click on the 'Use Recovery Code' option. Enter one of the recovery codes you saved earlier.
• Reset 2FA: After entering the recovery code, you will be able to reset your 2FA method. Follow the steps to enable 2FA again using either the Authenticator App or SMS.

Best Practices for Managing 2FA

To ensure the security of your WazirX account, follow these best practices:

• Regularly Update Your 2FA Method: If you change your phone or lose access to your current 2FA method, update it immediately to avoid being locked out of your account.
• Keep Recovery Codes Secure: Store your recovery codes in a safe place, such as a secure note-taking app or a physical safe. Do not share these codes with anyone.
• Monitor Your Account Activity: Regularly check your account for any suspicious activity. If you notice anything unusual, take immediate action to secure your account.

Frequently Asked Questions

Q: Can I use both SMS and Authenticator App for 2FA on WazirX?

A: No, WazirX allows you to enable only one 2FA method at a time. You can switch between SMS and Authenticator App, but you cannot use both simultaneously.

Q: What should I do if I lose my phone with the Authenticator App?

A: If you lose your phone with the Authenticator App, use one of your recovery codes to log into your WazirX account. Once logged in, you can disable the old Authenticator App and set up a new one on your new device.

Q: How often should I update my 2FA method?

A: You should update your 2FA method whenever you change your phone or if you suspect any security breach. It's also a good practice to review and update your security settings periodically.

Q: Can I disable 2FA on my WazirX account?

A: Yes, you can disable 2FA on your WazirX account. Navigate to the 'Security' settings, and click on the 'Disable' button next to your current 2FA method. You will need to enter the 6-digit code to confirm the action.