How to contact Binance support?

Visit the Binance Help Center for quick solutions to common issues like account verification, deposits, and trading errors—before contacting support directly.

Jul 18, 2025 at 03:28 pm

Accessing the Binance Help Center

If you're looking to contact Binance support, the first step is to visit the Binance Help Center. This is a comprehensive knowledge base that contains a wide variety of articles, guides, and troubleshooting tips. By searching through the Help Center, you can often find answers to common issues such as account verification, deposit and withdrawal problems, trading errors, and more.

To access the Help Center, go to https://www.binance.com/en/support. Here, you can search for specific topics or browse through popular categories like Security, Account Management, and Trading. This is a crucial starting point before reaching out directly to support, as many queries can be resolved without needing a support agent.

Submitting a Support Request

If the Help Center doesn’t provide a solution, you can submit a direct support request through the Binance platform. To do this, log in to your Binance account and navigate to the Help Center page. At the bottom of the page, you’ll see a button labeled “Contact Us.” Clicking this will allow you to submit a ticket.

You’ll be asked to select the type of issue you’re facing, such as account security, transaction issues, or verification problems. After selecting your issue category, you’ll need to provide detailed information about your problem. Be as specific as possible, including screenshots if necessary, to help the support team understand your concern and respond faster.

Using Live Chat for Urgent Issues

For users with VIP accounts or urgent issues, Binance offers Live Chat support. This feature is not available to all users but is accessible to those with higher account tiers or verified accounts. To check if you have access to Live Chat:

• Log in to your Binance account.
• Go to the Help Center.
• Look for a “Chat Now” button in the bottom right corner of the screen.

If the button is visible, you can initiate a live chat session with a support agent. This option is ideal for time-sensitive matters such as suspicious account activity or critical transaction errors. Make sure to have all necessary details ready, including transaction IDs and account information, to expedite the process.

Contacting Binance via Social Media and Community Platforms

In addition to the official support channels, Binance maintains active social media profiles where users can reach out for assistance. These include:

• Twitter/X
• Telegram
• Reddit
• Discord

While these platforms are not official support channels, they can be useful for getting community feedback or checking for ongoing service issues. If you post a question or concern on Binance’s official pages, you may receive a response from a community manager or support representative. However, for confidential or sensitive issues, it's best to use the official ticketing system or Live Chat.

Using the Binance App for Support Requests

If you're using the Binance mobile app, you can also submit support tickets directly from your device. Here’s how:

• Open the Binance app and log in.
• Tap on the profile icon (usually in the bottom right corner).
• Scroll down and select “Help Center”.
• From there, you can either search for help topics or choose “Contact Support” to submit a ticket.

The process is similar to the desktop version, and the support team will respond to your request regardless of the platform you use. Make sure your app is updated to the latest version to ensure full functionality.

Frequently Asked Questions

How long does it take for Binance support to respond to a ticket?

Binance typically responds to support tickets within 24 to 48 hours, though response times can vary depending on the volume of requests and the complexity of the issue.

Is there a phone number to contact Binance support?

Binance does not publicly list a general phone number for customer support. However, enterprise or VIP clients may have access to dedicated contact lines.

Can I email Binance support directly?

While Binance does not publish a general email address for support, you can submit detailed tickets through the Help Center, which are reviewed by support staff.

What should I do if my account is locked or hacked?

If you suspect unauthorized access to your account, immediately enable two-factor authentication (2FA) and report the issue through the Binance Help Center. Provide all relevant details to help the team investigate the issue quickly.