How to contact KuCoin Futures support?

For quick KuCoin Futures support, submit a detailed ticket via the web or app—include your user ID, issue time, contract symbol, and screenshots for faster resolution.

Jul 26, 2025 at 05:35 am

Understanding KuCoin Futures Support Channels

KuCoin Futures traders often require immediate assistance for issues like account verification, margin liquidation, or order execution errors. The platform provides multiple support channels to ensure users can resolve problems quickly. The most direct method is through the official KuCoin Support Center, accessible via the KuCoin website or mobile app. This portal hosts a comprehensive knowledge base, but when that doesn’t suffice, users must know how to escalate to live support.

Step-by-Step: Submitting a Ticket via Web

To contact KuCoin Futures support through the web:

• Log in to your KuCoin account at [www.kucoin.com](https://www.kucoin.com)
• Click the "Help" icon (usually a question mark) in the bottom-right corner
• Select "Submit a Request" from the dropdown menu
• Choose "Futures" under the product category
• Fill in the subject, detailed description (include timestamps, order IDs, and screenshots), and attach relevant files
• Click "Submit" — you’ll receive a ticket number and email confirmation
  

  This method ensures your issue is logged in their system and assigned to a specialist familiar with futures-specific mechanics, such as leverage adjustments or position margin calculations.

  Using the KuCoin App for Faster Response

  
  The KuCoin mobile app offers a streamlined way to reach support:
• Open the KuCoin app and tap your profile icon
• Navigate to "Help Center"
• Tap "Contact Us" at the bottom
• Select "Futures" as the service type
• Type your query clearly — mention if it’s urgent (e.g., funds stuck in isolated margin)
• Attach proof like screenshots of the error message or transaction hash
  

  App-based tickets often receive quicker replies due to optimized routing, especially during high-volume trading periods when futures markets are volatile.

  What to Include in Your Support Request

  
  KuCoin support prioritizes tickets with complete and precise information. Always include:
• Your KuCoin user ID (found in profile settings)
• Exact time (with timezone) of the issue
• Futures contract symbol (e.g., BTC-USDT)
• Screenshot of the error — ensure it shows order details, balance, and time
• If applicable, a link to the transaction on KuCoin’s explorer
  

  Incomplete tickets may be delayed or closed. For example, if you’re reporting a liquidation you believe was incorrect, provide your position size, entry price, and maintenance margin rate at the time.

  Live Chat and Community Support Alternatives

  
  While KuCoin does not offer 24/7 live chat for Futures, you can:
• Join the KuCoin Telegram group for peer support — search “KuCoin Official” in Telegram
• Post in the KuCoin subreddit (r/KuCoinExchange) — many experienced users help with troubleshooting
• Use the in-app chatbot for basic FAQs — type “Futures support” to trigger relevant prompts
  

  These alternatives won’t replace official support but can offer temporary guidance. For instance, if you’re unsure whether a margin call was legitimate, community members can help you calculate your liquidation price manually using the formula:
  Liquidation Price = Entry Price × (1 - Maintenance Margin Rate / Leverage)

  Avoiding Scams While Seeking Help

  
  Never share your API keys, 2FA codes, or password with anyone claiming to be KuCoin support. Official KuCoin staff will:
• Only communicate via kucoin.com email addresses
• Never ask for your password or 2FA
• Respond through the ticket system, not third-party platforms like WhatsApp
  

  If you receive a suspicious message, report it immediately via the same ticket system under "Security Issue". Scammers often impersonate support during market volatility, targeting users who panic-sell or liquidate positions.

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  Frequently Asked Questions

  Q: Can I call KuCoin Futures support directly?
  
  No, KuCoin does not provide phone support for Futures. All communication must go through the official ticket system to ensure security and record-keeping.

  Q: How long does KuCoin Futures support usually take to respond?
  
  Most tickets receive a reply within 12–24 hours. Urgent issues like fund freezes or incorrect liquidations may be addressed faster if clearly labeled in the subject line.

  Q: What if my ticket is ignored or unresolved after 48 hours?
  
  Reopen the ticket with additional details — do not submit a new one. Duplicate tickets slow down the support queue. If still unresolved, mention “Escalation Request” in your follow-up.

  Q: Is there a dedicated email for KuCoin Futures support?
  
  No. All support must be submitted via the ticket system. Sending emails to generic addresses like support@kucoin.com may not reach the Futures team.