Kenya Power has updated customers on the recent delays in the token message experienced on Saturday, September 28. This followed an earlier update by the company informing all pre-paid customers that there were delays in relaying token messages.
Kenya Power has updated customers on the recent delays in the token message experienced on Saturday, September 28.
This followed an earlier update by the company informing all pre-paid customers that there were delays in relaying token messages.
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How to access tokens
The company advised customers to access their tokens by dialling *977# > 1: Prepaid Servies (Token) >2: Latest Token> Select Meter or Add Meter.
Alternatively, Kenya Power stated that although there were delays in relaying the messages, tokens could be accessed through the MyPower app, which is available on Android and iOS platforms.
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At 10pm on Saturday, September 28, Kenya Power issued another statement noting that the delay in relaying the messages had been resolved.
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