FTX Has Officially Announced a New Partnership with Payoneer to Distribute Compensation Funds to Eligible Retail Customers

This move comes as part of FTX's ongoing efforts to reimburse users affected by the exchange's bankruptcy.

FTX has announced a partnership with Payoneer to distribute compensation funds to eligible retail customers. The move comes as part of FTX’s ongoing efforts to reimburse users affected by the exchange’s bankruptcy.

Through this development, Payoneer becomes the third licensed distribution service provider following BitGo and Kraken. The collaboration will facilitate simplified repayments that commenced on May 30, 2025.

Payoneer Enables Easier Payouts in 190+ Countries

Firstly, Payoneer is an international payment service that is available in more than 190 countries and territories. This means that by introducing Payoneer into the repayment process, FTX will provide customers with greater flexibility and access to their funds with greater ease.

As mentioned in the official press release, Payoneer is going to serve as an intermediary in those jurisdictions that are supported by the FTX Chapter 11 Plan of Reorganization. It will also aid in the liquidation of FTX DM which occurred in The Bahamas. This two-sided role will guarantee that a larger number of users globally will enjoy the services of easy repayment.

Notably, customers interested in using Payoneer should follow several steps. The former must start by logging in to the FTX claims portal. Then, they are obliged to provide Know Your Customer (KYC) verification and fill in the necessary tax forms. Then they are allowed to select Payoneer as their distribution partner of choice. But with this decision there is an agreement with the law. The customers who choose Payoneer waive their right to direct cash distributions by FTX. Rather, FTX will transfer the money to Payoneer who will then deposit the amount to the bank account of the customer in his or her local currency.

In addition, Payoneer is flexible and easy to use. Depending on the account details provided by the customers, they can obtain their funds in several currencies. The flexibility is particularly useful to international users who do not necessarily use the U.S. dollars. But the users should realize that this option is irreversible. After choosing Payoneer and going through the onboarding process, they will not be able to go back to the direct cash payments on FTX.

FTX Adds Payoneer to Trusted Distribution Partner List

FTX stated that in case of any inquiries concerning payment processing, customers must reach out to the customer support of Payoneer directly. This comprises delays, wrong transactions or account problems. FTX will no longer handle support requests relating to Payoneer-related distributions, and Payoneer customers are therefore advised to contact the selected provider directly.

The collaboration implies the continued efforts of FTX to provide clear and equal reimbursements. The company is offering more convenience to its worldwide users by increasing the list of payment options. FTX has likewise assured clients that the procedure would entail stringent legal and finance-related measures endorsed by the U.S. Bankruptcy Court and the Bahamian government.

Finally, the collaboration with Payoneer is another milestone on the way of FTX repayment. Having already established three reliable distribution partners such as BitGo, Kraken, and Payoneer, FTX is determined to serve its users in the most efficient manner. It is in this partnership that the company is trying to regain the lost trust and compensate its community members on time. With repayments starting to be distributed, customers should careful follow the latest developments through the official FTX claims portal and make decisions on which payment option they prefer.