How to update my expired ID document on Coinbase?

Document Verification Policy Updates

1. Coinbase requires users to maintain valid government-issued identification documents at all times. Expired IDs trigger automatic verification suspension.

2. The platform does not accept temporary or provisional ID documents during renewal processes.

3. Users must upload new documents directly through the Identity Verification section in Account Settings, not via support tickets or email.

4. All uploaded files must be in JPG, PNG, or PDF format with maximum size of 10MB per file.

5. Scanned copies must show full document edges, unobstructed text, and original color reproduction without filters or enhancements.

Step-by-Step Renewal Process

1. Log into your Coinbase account using two-factor authentication credentials.

2. Navigate to Settings > Identity Verification > Update Document.

3. Select document type matching your jurisdiction’s primary ID standard—passport, national ID card, or driver’s license.

4. Capture or upload front and back images simultaneously using the integrated camera tool or file selector.

5. Confirm submission by entering your legal name exactly as it appears on the new document.

Common Rejection Reasons

1. Blurry text or cropped document borders cause immediate rejection without human review.

2. Discrepancies between name spelling on ID and registered account name result in permanent hold status until legal documentation is provided.

3. Watermarks, stamps, or handwritten additions invalidate otherwise legitimate documents.

4. Mismatched expiration dates across multiple submitted IDs activate fraud detection protocols requiring manual intervention.

5. Documents issued more than six months prior to submission date require additional residency proof in high-risk jurisdictions.

Security Protocol Compliance

1. All document uploads undergo real-time liveness detection to prevent synthetic identity submissions.

2. Machine learning models cross-reference document issuance patterns against global forgery databases.

3. Biometric validation occurs during video selfie capture phase using infrared depth mapping on supported devices.

4. Encrypted document storage complies with ISO/IEC 27001:2022 standards for financial sector data handling.

5. Temporary access tokens expire after 15 minutes if verification workflow remains incomplete.

Frequently Asked Questions

Q: Can I use a passport extension letter instead of a new passport?A: No. Coinbase only accepts documents with physical expiration dates printed on the card or booklet. Extension letters are treated as unofficial correspondence.

Q: What happens if my renewed ID has a different address than my Coinbase account?A: Address mismatches require uploading utility bills or bank statements dated within the last 90 days showing both names and addresses.

Q: How long does manual review take after automated rejection?A: Standard processing time is 72 business hours. Priority review requires verified identity tier status and incurs no additional fee.

Q: Do I need to re-verify my phone number during ID renewal?A: Phone number verification remains active unless the number itself changes. No re-verification is required for unchanged contact information.