Why does my Trust Wallet say I have no assets?

Incorrect Network Selection in Trust Wallet

One of the most common reasons why your Trust Wallet may display no assets is due to incorrect network selection. Trust Wallet supports multiple blockchains such as Ethereum, Binance Smart Chain, Polygon, Solana, and others. Each network hosts different tokens, and if you're viewing the wrong network, your assets won't appear.

For example, if you received USDT on the Binance Smart Chain (BEP-20) but your wallet is currently set to Ethereum (ERC-20), the balance will not show. To fix this, open Trust Wallet, tap on the wallet tab, and locate the network filter—usually at the top of the main screen. Tap it and ensure the correct network is enabled. You may need to manually enable BSC, Polygon, or another chain if it’s not already visible.

To add a network:

• Tap the three-dot menu or settings icon
• Select 'Enable More Coins'
• Search for the blockchain you’re using (e.g., Binance Smart Chain)
• Toggle it on
• Return to the wallet tab and check if your assets appear

Make sure you're not filtering by a specific coin; disable any active search filters that might hide your holdings.

Assets Stored on a Different Wallet Address

Another reason your Trust Wallet shows zero balance could be that the assets were sent to a different wallet address. Trust Wallet generates a unique public address for each blockchain. For instance, your Ethereum address differs from your Solana or Bitcoin address, even within the same app.

If someone sent you SOL (Solana tokens) but used your Ethereum (ETH) address, the transaction will fail or the funds will be lost. Always double-check the recipient address and the network before confirming any transfer.

To verify your correct address:

• Open Trust Wallet and select the correct asset (e.g., Solana)
• Tap 'Receive'
• Confirm the address shown matches the one you provided to the sender
• Check the transaction on a blockchain explorer using the transaction ID (TXID)

If the funds were sent to the wrong network, recovery may not be possible unless the receiving network supports cross-chain retrieval—this is rare and often requires technical intervention.

Token Not Added to Your Wallet Interface

Even if tokens are on the correct network, they might not automatically appear in your wallet. Trust Wallet doesn’t auto-detect every custom token, especially non-standard or newly launched tokens. If you received a BEP-20 or ERC-20 token not listed in Trust Wallet’s default library, you must manually add it.

To manually add a token:

• Tap the '+' icon in the wallet tab
• Select 'Add Custom Token'
• Choose the correct network (e.g., BSC for BEP-20)
• Enter the token contract address (obtained from the project’s official website or a reliable blockchain explorer like BscScan or Etherscan)
• Fill in the token symbol and decimals (usually 18, but confirm with official sources)
• Tap 'Save'

After adding, the token should appear in your wallet if the contract address is correct and the balance exists. An incorrect contract address will show zero balance, so verify the address from a trusted source.

Syncing or Caching Issues in the App

Sometimes, Trust Wallet fails to display assets due to temporary syncing or caching problems. The app may not refresh balances immediately, especially after restoring a wallet or switching networks.

To resolve syncing issues:

• Force close the Trust Wallet app
• Reopen it and wait for full synchronization
• Pull down on the wallet screen to manually refresh
• Check your internet connection—switch between Wi-Fi and mobile data
• Ensure the app is updated to the latest version from the App Store or Google Play

If the issue persists, try re-adding the network or token as described earlier. Clearing the app cache (via device settings) can also help, though this won’t affect your private keys or funds.

Wallet Recovery with Incorrect Seed Phrase

If you recently restored your Trust Wallet using a seed phrase (recovery phrase) and see no assets, the most likely cause is an incorrect or incomplete backup. The seed phrase must be entered in the exact order, with no typos or swapped words.

Common mistakes include:

• Misreading similar words (e.g., 'satoshi' vs 'sorrow')
• Entering the phrase in the wrong language setting
• Using a modified or partial phrase

To verify:

• Open Trust Wallet and choose 'I already have a wallet'
• Enter your 12-word recovery phrase carefully
• Ensure the language is set to English (unless you used another)
• Confirm each word is spelled correctly and in the correct sequence

If the wallet restores but remains empty, the seed phrase may belong to a different wallet. Remember, each seed phrase generates a unique wallet, and there is no way to merge or recover funds from a different phrase.

Transaction Still Pending or Failed

Your assets may not appear because the transaction is still pending or failed. Blockchain transactions require confirmations, and during network congestion, this can take minutes or hours. If the sender used a low transaction fee, the transfer might be stuck.

To check transaction status:

• Ask the sender for the transaction hash (TXID)
• Paste the TXID into a blockchain explorer like Etherscan, BscScan, or Solana Explorer
• Look for status: 'Success,' 'Pending,' or 'Failed'
• If failed, the funds should be returned to the sender’s wallet
• If pending, wait longer or consider using a wallet that supports transaction speed-up (not available in Trust Wallet)

If the transaction succeeded but the balance still doesn’t appear, return to earlier troubleshooting steps—likely a network or token visibility issue.

Frequently Asked Questions

Q: Can I recover funds sent to the wrong network in Trust Wallet?A: In most cases, recovery is not possible if funds were sent to the wrong network (e.g., sending ERC-20 tokens to a BEP-20 address). Some centralized exchanges or services may assist if the transaction was routed through their system, but direct blockchain transfers are irreversible. Always confirm the network and address before sending.

Q: Why don’t my NFTs show up in Trust Wallet?A: NFTs may not appear if the correct network isn’t enabled or if the collection isn’t supported. Ensure the blockchain (e.g., Ethereum, Polygon) is active in your wallet. For some NFTs, tap the NFT tab and use 'Add Collection' by entering the contract address. If the NFT uses a new standard or chain, manual addition may be required.

Q: Does clearing cache delete my crypto in Trust Wallet?A: No, clearing the app cache does not delete your funds. Your assets are secured by your private keys, which are stored locally and tied to your seed phrase. Cache only stores temporary data like transaction history or token logos. Always back up your seed phrase before making any changes.

Q: How do I know which network a token belongs to?A: Check the blockchain used by the project. Official websites, whitepapers, or token listings on CoinMarketCap or CoinGecko specify the network (e.g., 'USDT on BSC'). You can also inspect the transaction on a blockchain explorer—the domain (etherscan.io, bscscan.com, etc.) indicates the network.