Why are my NFTs not showing in the MetaMask mobile app?

Understanding NFT Display in MetaMask Mobile App

If you're experiencing issues with NFTs not showing up in the MetaMask mobile app, it's important to understand how the app handles digital collectibles. MetaMask supports NFTs, but only those that are ERC-721 or ERC-1155 compliant and connected to supported blockchains like Ethereum, Binance Smart Chain, Polygon, and others. The display of NFTs depends on several factors including wallet address linkage, network settings, and third-party integration.

MetaMask relies on external services such as OpenSea or Alchemy to fetch NFT metadata, which means if there’s a disruption in these services or incorrect configuration, your NFTs might not appear.

Check Your Wallet Address and Network Settings

One common reason for NFTs not appearing is using the wrong wallet address or being on an incorrect network. Ensure that the wallet address you’re checking in MetaMask is the same one used to receive or purchase the NFTs.

• Verify your wallet address by comparing it with the one shown on the NFT marketplace where you bought the item.
• Switch to the correct blockchain network in MetaMask — for example, if your NFT is on Polygon, ensure you’re viewing the Polygon network in the app.
• If you're using a custom RPC, double-check the network parameters to ensure they're accurate and up-to-date.

Refresh or Reconnect Your Wallet

Sometimes, simply refreshing the wallet data can resolve visibility issues. MetaMask may not automatically update its interface after a new NFT transaction.

• Close and reopen the MetaMask app to force a refresh of assets.
• If you're viewing your NFTs via a browser extension, try logging out and back into your wallet.
• In some cases, disconnecting and reconnecting your wallet from the NFT platform (e.g., OpenSea) may help synchronize the data properly.

Ensure NFT Metadata Is Supported

Not all NFTs are displayed in MetaMask due to differences in metadata standards or unsupported contracts. If the NFT was minted using a non-standard method or deployed on a less common blockchain, it might not be recognized immediately.

• Check if the NFT contract address is verified on Etherscan or another blockchain explorer.
• Manually add the NFT contract address to your MetaMask wallet if automatic detection fails.
• Some NFTs require specific API keys or integrations that aren’t enabled by default in MetaMask.

Clear Cache and Update MetaMask

Outdated versions of the MetaMask app may have bugs or compatibility issues that prevent NFTs from displaying correctly. Additionally, cached data can sometimes interfere with asset visibility.

• Update the MetaMask mobile app to the latest version available on the App Store or Google Play.
• On Android devices, go to Settings > Apps > MetaMask > Storage > Clear Cache.
• iOS users may need to delete and reinstall the app if cache clearing isn't an option within the OS.

FAQs

Q: Can I view NFTs from multiple networks in MetaMask?Yes, but you must switch between networks manually. Each blockchain has its own set of NFTs, and MetaMask displays them based on the currently selected network.

Q: Why do some of my NFTs show while others don’t?This could be due to differences in token standards, unsupported metadata formats, or delays in indexing by third-party services like OpenSea or Infura.

Q: How long does it take for an NFT to appear in MetaMask after purchase?Typically, NFTs should appear within minutes after the transaction is confirmed. However, network congestion or service downtime can cause delays of up to an hour.

Q: Can I report missing NFTs to MetaMask support?You can contact MetaMask support and provide transaction hashes or contract addresses for troubleshooting, though most issues are resolved through basic checks and resets.