How to re-import my Trust Wallet to fix issues?

Understanding Trust Wallet Re-Import Process

1. Trust Wallet relies on a 12-word recovery phrase to restore access to your digital assets. If you're experiencing issues with your current wallet—such as missing balances, app crashes, or syncing errors—re-importing using your seed phrase is the most effective solution. This process does not delete blockchain data but reconnects your private keys to the interface.

2. Before initiating re-import, ensure you are in a secure environment. Public Wi-Fi networks or shared devices increase the risk of exposure. The recovery phrase grants full control over your funds; any interception could lead to irreversible loss.

3. Uninstalling and reinstalling the Trust Wallet app does not erase your cryptocurrency holdings. Blockchain transactions exist independently of the app. What matters is retaining access to your mnemonic phrase, which acts as the master key to all associated public addresses.

4. During re-import, avoid entering your recovery phrase on any website or third-party application. Trust Wallet’s official app is the only verified platform for this operation. Phishing attempts often mimic wallet interfaces to steal credentials.

5. After successful restoration, verify each token balance across different networks (e.g., Ethereum, Binance Smart Chain, Polygon). Some tokens may not appear immediately due to network-specific token detection settings. Manually adding contracts can resolve visibility issues.

Step-by-Step Guide to Restore Your Wallet

1. Download the official Trust Wallet app from the Apple App Store or Google Play Store. Confirm the developer name is 'Trust Wallet LLC' to avoid counterfeit versions.

2. Open the app and select “I already have a wallet.” Tap “Import using recovery phrase” when prompted. Input your 12-word backup phrase exactly as recorded—order and spelling are critical.

3. Choose a strong password for local app protection. This password encrypts your device-level access but does not safeguard against recovery phrase theft. It prevents casual access if someone obtains your phone.

4. Wait for the app to sync with blockchain nodes. This may take several minutes depending on network congestion and the number of assets held. Do not close the app during synchronization.

5. Once loaded, review all displayed balances. Compare them with previous records or blockchain explorers like Etherscan or BscScan. Discrepancies may indicate incorrect phrase entry or unsupported tokens requiring manual addition.

Common Mistakes to Avoid During Re-Import

1. Typing the recovery phrase into a browser-based form. This is never required and will result in fund theft. Trust Wallet only accepts the phrase within its native mobile application.

2. Confusing similar-looking words such as “spider” and “spirit,” or “denial” and “denial.” Each word in the BIP-39 standard list is unique, and even minor errors prevent correct derivation of private keys.

3. Storing the recovery phrase digitally in unencrypted files, cloud notes, or screenshots. These storage methods expose your wallet to remote hacking. Physical engraving on metal or handwritten paper kept in a safe location is preferred.

4. Attempting multiple imports with slight variations of the phrase hoping one works. Excessive failed attempts can trigger security warnings or lock features in some forks of the app.

5. Ignoring firmware updates or app version requirements. Older versions may lack support for newer tokens or network upgrades, leading to incorrect balance displays post-import.

Frequently Asked Questions

Can I use my recovery phrase on other wallets?Yes, the 12-word phrase follows BIP-39 standards, making it compatible with most non-custodial wallets like MetaMask, Exodus, or Ledger Live. However, always import into another trusted wallet only after securing your primary device.

What if my recovery phrase has more than 12 words?Some legacy versions generated 24-word phrases. If you possess one, use the same import function and enter all 24 words in order. Mixing 12 and 24-word inputs will fail to restore the correct keys.

Why don’t my NFTs show up after re-import?NFT visibility depends on proper contract recognition by the wallet interface. If they’re missing, navigate to the collectibles section and refresh metadata. Alternatively, check their status via dedicated NFT marketplaces or blockchain explorers.

Is customer support able to recover my wallet?No legitimate wallet provider offers recovery services. Trust Wallet operates without backend access to user keys. Support teams cannot retrieve lost phrases or unlock wallets—responsibility lies solely with the user.