What to do if your cryptocurrency wallet is lost or stolen?

Losing your crypto wallet? Calmly verify loss, check for suspicious activity, and try recovering via backups, wallet recovery features, or contacting support; report large losses to the police.

Feb 28, 2025 at 11:52 am

Confirm lost or stolen

Calm down first and think carefully about whether it is really lost or stolen. Check the device for any abnormal operation records. Check whether the wallet login is normal and do not make mistakes due to misoperation. After confirming, take the next action to avoid making mistakes in panic.

Find wallet backup

If there is a backup before, find it out quickly. Find the storage place for paper backups, and look at the storage device for digital backups. Restore the wallet according to the backup guidelines and control assets as soon as possible.

Use wallet recovery function

Most wallets have recovery mechanisms. According to the prompts, enter mnemonics, private keys, etc. If the password is set, enter correctly. Follow the process and strive to quickly retrieve your wallet and reduce the risk of loss.

Contact the wallet service provider

If recovery encounters obstacles, contact the wallet service provider immediately. Prepare wallet-related information, such as address and registration information. Explain the situation to customer service and seek assistance, and they may have a way to solve the problem.

Report the case to the police

The amount of money lost or stolen is large, and it is very important to call the police. Carry detailed information, such as transaction records and wallet information. Cooperate with the police investigation, provide clues, and strive to recover the losses.

Notify relevant trading platforms

Have operations on the trading platform and inform the platform in a timely manner. It means that the wallet is abnormal and let the platform pay attention. Freeze the account if necessary to prevent further loss of assets.

Change the relevant password

Change the login password, transaction password, etc. involved in the wallet. Set a strong password, including numbers, letters, and special characters. Regularly change to enhance account security.

Strengthen account security measures

Turn on two-factor authentication, such as SMS and Google Verifier. Check account activities regularly and pay attention to abnormalities. Be cautious about unfamiliar links and emails to avoid being hit again.

Pay attention to blockchain information

Check the wallet address transactions through the blockchain browser. Understand where the assets go, if there are abnormal transactions, record the details and provide a basis for subsequent tracking.

Seek professional help

If it still cannot be solved, find a professional cryptocurrency security team. They have the skills and experience and can analyze in depth. But choose a formal and reliable one to prevent secondary fraud.

Learn safety knowledge

Through this incident, we will strengthen the study of safety knowledge. Understand common attack methods and master protection skills. Be more cautious in daily operations to ensure asset safety.

Prevent recurrence

Back up your wallet regularly and properly store the backup. Do not disclose wallet information at will and be vigilant. Develop good habits to reduce the risk of loss or theft.

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The information provided is not trading advice. kdj.com does not assume any responsibility for any investments made based on the information provided in this article. Cryptocurrencies are highly volatile and it is highly recommended that you invest with caution after thorough research！

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