My crypto is not showing up in my Exodus Wallet, what do I do?

Understanding the Issue with Missing Crypto in Exodus Wallet

1. Digital wallets like Exodus rely on blockchain synchronization to display assets accurately. When crypto does not appear, it is often due to connectivity, network delays, or configuration problems rather than loss of funds.Your private keys still control the assets even if they are not visible.2. Blockchain transactions require time to confirm, especially during periods of high congestion. Delays on networks such as Ethereum or Bitcoin can prevent immediate visibility.3. Exodus uses third-party APIs to fetch balance data. If these services experience outages or rate limiting, your holdings may not load correctly.4. Incorrect wallet address usage or sending tokens to a non-compatible chain can result in assets becoming invisible within the interface.5. Software bugs or outdated versions of the Exodus application might interfere with proper asset rendering.

Steps to Recover Missing Cryptocurrency

1. Confirm that the transaction has been confirmed on the blockchain by entering the receiving address into a block explorer such as Etherscan for Ethereum or Blockchair for Bitcoin.2. Ensure you are viewing the correct wallet account within Exodus—some users manage multiple assets across different tabs or imported accounts.3. Restart the Exodus application completely and allow it time to resync with the blockchain nodes.4. Update Exodus to the latest version available from the official website to eliminate potential bugs affecting display functionality.5. Verify the network compatibility of the token sent; for example, USDT must be sent via the correct chain (ERC-20, BEP-20, etc.) supported by Exodus.

Recovering Funds Sent on the Wrong Network

1. If cryptocurrency was sent using an unsupported network (e.g., depositing ERC-20 tokens to a BEP-20-only address), the funds may not appear automatically.2. Contact Exodus support with the transaction ID (TXID) and details about the network used. Their team may assist in recovery if the infrastructure supports cross-chain detection.3. Some cases require manual import of tokens using contract addresses. Navigate to Settings > Assets and search for the missing token to manually enable it.4. For advanced users, connecting Exodus to hardware wallets like Ledger can help verify balances independently and rule out display-only errors.5. Never share seed phrases with anyone, including supposed support agents. Legitimate recovery steps will never ask for your 12-word backup phrase.

Preventing Future Visibility Issues

1. Always double-check the deposit address and required network before initiating any transfer.2. Use the “Send” feature within Exodus to test small amounts first when dealing with new token types.3. Regularly back up your wallet’s seed phrase in a secure offline location to ensure access even if software fails.4. Monitor Exodus status pages or community forums for known outages affecting balance syncing.5. Enable desktop and mobile notifications in Exodus settings to receive alerts about incoming transactions.

Frequently Asked Questions

Why does my BTC show zero balance even after confirmation on a block explorer?Exodus may temporarily fail to sync with Bitcoin nodes. Force close the app, reopen it, and wait several minutes. If the issue persists, reinstalling the app while preserving your seed phrase can resolve internal caching issues.

Can I recover crypto sent to Exodus via Solana instead of Ethereum?No, assets sent over incompatible networks like Solana to an Ethereum address will not appear. These funds are typically unrecoverable unless Exodus adds multi-chain support for that specific combination in the future.

How do I add a custom token that isn’t showing up?Go to Settings > Assets > Add Custom Token. Enter the token contract address, symbol, and decimals. Once saved, the balance should appear if the token was already received.

Does clearing cache in Exodus delete my coins?No, clearing cache only removes temporary data. Your funds are secured by your seed phrase and remain safe. This action can actually improve performance and fix display glitches.