Why is my crypto not appearing in Trust Wallet after a transfer?

Common Reasons Your Crypto Doesn’t Appear in Trust Wallet

1. The transaction is still pending on the blockchain. Blockchain confirmations can take time, especially during periods of high network congestion. If the sender initiated the transfer recently, it may not have been fully processed yet.

2. You might be checking the wrong network. Many cryptocurrencies exist on multiple blockchains. For example, USDT can be sent via Ethereum, Binance Smart Chain, or Tron. If your Trust Wallet isn’t set to display tokens from the correct network, the balance won’t show up.

3. The token isn’t automatically detected by Trust Wallet. While major tokens are usually visible immediately, smaller or newly launched tokens may not appear unless manually added using their contract address.

4. An incorrect wallet address was used. If funds were sent to a similar-looking but invalid address, they may be lost or unreachable. Always double-check addresses before confirming any transaction.

5. Transaction failure due to insufficient gas fees. On networks like Ethereum, if the sender didn’t include enough gas, the transaction could fail without returning the tokens immediately, making it seem as though they disappeared.

How to Verify and Resolve Missing Crypto Transfers

1. Use a blockchain explorer such as Etherscan, BscScan, or Solscan depending on the network. Enter the transaction ID (TXID) provided by the sender to confirm whether the transaction was successful and reached your wallet address.

2. In Trust Wallet, go to the “Settings” menu and select “Wallet,” then choose the relevant account. Tap the three-dot menu next to the main currency (like BNB or ETH) and make sure the correct network is activated for the token you're expecting.

3. If the token still doesn’t appear, manually add it. Navigate to the '+' icon in Trust Wallet, select “Token,” then “Add Custom Token.” Input the correct contract address, token symbol, and decimals. This information must match exactly what’s listed on a reliable blockchain explorer.

4. Confirm with the sender that they used the right network and address. A mismatch at the sending end is one of the most common causes of missing deposits.

5. Wait for additional confirmations if the transaction is still pending. Some wallets require several confirmations before displaying incoming assets, particularly for larger transfers.

Preventive Measures for Future Transactions

1. Before receiving any crypto, communicate clearly with the sender about which network to use. Share not only your wallet address but also the required blockchain (e.g., “Send USDT via BEP-20 only”).

2. Save frequently used tokens in your wallet even if they currently hold zero balance. Once saved, Trust Wallet will monitor those contracts and display balances instantly when funds arrive.

3. Enable all relevant networks in Trust Wallet settings. While this doesn’t activate unnecessary features, it ensures visibility across chains where you may receive assets.

4. Regularly update the Trust Wallet app to benefit from improved token detection, security patches, and expanded network support.

5. Store transaction IDs (TXIDs) for every transfer. These serve as proof of payment and simplify tracking through explorers if issues arise later.

Frequently Asked Questions

Can I recover crypto sent to the wrong network?In some cases, recovery is possible if both networks are supported within Trust Wallet and the recipient address format matches. However, most cross-chain transfers to incompatible networks result in permanent loss unless the service provider offers bridging or retrieval options.

Why does my transaction show zero value on the explorer?This typically means the transaction failed or was a 'zero-value' transfer used for smart contract interactions. Check the transaction status—reverted or failed transactions consume gas but do not move funds.

Will Trust Wallet automatically detect all ERC-20 tokens?No. While popular ERC-20 tokens are auto-detected, lesser-known ones require manual addition using the correct contract address. Failure to add them manually results in invisible balances despite successful transfers.

What should I do if the TXID shows success but Trust Wallet doesn’t reflect the balance?Force close and reopen Trust Wallet, check your internet connection, and refresh the asset list. If the issue persists, manually add the token using its verified contract details.