How to contact Exodus support?

Exodus offers customer support through a website portal, email, social media, and in-app features to help users resolve technical or account issues efficiently.

Jul 17, 2025 at 11:56 pm

Understanding Exodus and Its Support System

Exodus is a popular cryptocurrency wallet that allows users to store, manage, and exchange various digital assets securely. While the platform is designed to be user-friendly, users may encounter technical issues, account-related problems, or transaction errors that require assistance. Exodus provides customer support through several channels to ensure users can resolve issues efficiently.

One of the primary ways to reach out is through their official support portal, which acts as a centralized hub for troubleshooting guides, FAQs, and direct communication options. Users are encouraged to explore this resource before contacting support directly, as many common questions are already addressed there.

Contacting Exodus via the Official Website

To contact Exodus support through the website, users should navigate to the official Exodus support page at https://exodus.com/support/. This page contains a search bar where you can type in your query to find relevant articles. If you don’t find a solution, click on the “Contact Us” button located at the top right corner of the support page.

You’ll be directed to a form where you need to fill in the following details:

• Your full name
• Email address associated with your Exodus account
• A subject line summarizing your issue
• A detailed description of your problem

Make sure to provide as much information as possible so the support team can assist effectively. After submitting the form, you will receive a confirmation email and typically hear back within 24–48 hours.

Reaching Exodus Support via Email

If you prefer using email, Exodus offers dedicated support addresses based on the nature of your inquiry. For general support, you can send an email to support@exodus.com. For partnership or business inquiries, use business@exodus.com. Make sure to include all relevant information such as screenshots, error messages, and transaction IDs if applicable.

Never share sensitive information like private keys or recovery phrases via email, even if you believe it’s for verification purposes. Exodus will never ask for these details under any circumstances.

Engaging with Exodus Through Social Media Platforms

Exodus maintains active profiles on major social media platforms such as Twitter, Facebook, and Reddit. These platforms can serve as alternative channels for reaching out, especially for non-urgent queries or community-based advice.

On Twitter (@ExodusWallet), you can mention them in a tweet or send a direct message. On Facebook, you can comment on their official page or send a private message. The r/ExodusWallet subreddit also has a vibrant community where users often help each other troubleshoot issues. However, keep in mind that social media is not the most reliable channel for urgent support, and responses may vary in speed and accuracy.

Using the Exodus App for Support Requests

The Exodus mobile and desktop apps also have built-in support features. To access this, open the app and go to the Settings menu. Scroll down to the Help & Support section and select Contact Support. You’ll be prompted to describe your issue, after which the app will generate a support ticket.

This method is particularly useful because it automatically attaches diagnostic logs and device information, making it easier for the support team to understand your problem. Ensure that you’re logged into the same account used when the issue occurred for faster resolution.

Frequently Asked Questions (FAQs)

Q: Can I call Exodus for support?

A: Currently, Exodus does not offer phone-based customer support. All support requests must be submitted through the website, email, or within the app.

Q: How long does it take for Exodus support to respond?

A: Most responses are received within 24–48 hours. During peak times or holidays, response times may be slightly longer.

Q: What should I do if I suspect my Exodus account has been compromised?

A: Immediately stop using the wallet and move your funds to a secure wallet. Then, report the issue to Exodus support with as much detail as possible.

Q: Are there community forums where I can get help with Exodus?

A: Yes, besides the official subreddit, you can also check crypto forums like Bitcointalk or crypto Discord servers where Exodus users frequently interact and offer peer-to-peer support.