How to pass Bitstamp video verification calls? (Compliance Step)

Understanding Bitstamp Video Verification Requirements

1. Bitstamp mandates live video verification for users seeking elevated account tiers or specific trading privileges. This process is not optional for accounts exceeding certain deposit, withdrawal, or trading volume thresholds.

2. The verification call must be conducted using a smartphone or desktop with a working front-facing camera and microphone. External webcams are accepted but must deliver stable, high-resolution output without lag.

3. Users must present a government-issued photo ID that is unexpired, legible, and matches the name and date of birth provided during registration. Passport, national ID card, or driver’s license are accepted—residence permits or student IDs are rejected.

4. Lighting conditions must ensure full visibility of facial features and document edges. Backlighting, shadows across the face, or glare on the ID surface result in automatic session termination.

5. The background must be static, non-distracting, and free of visible third parties or sensitive documents. A plain wall or neutral indoor setting meets compliance standards.

Technical Setup and Connectivity Guidelines

1. A minimum upload speed of 2.5 Mbps is required to sustain real-time HD video transmission. Users experiencing intermittent freezing or audio dropouts are asked to disconnect and reschedule.

2. Browser compatibility is restricted to the latest stable versions of Chrome, Firefox, or Edge. Safari and mobile browsers outside the Bitstamp Pro app are unsupported for this step.

3. Ad blockers, browser extensions, and virtual private network (VPN) connections must be disabled prior to initiating the call. Detected obfuscation triggers immediate session suspension.

4. The Bitstamp Pro app enforces TLS 1.3 encryption for all media streams. Any downgrade attempt or certificate warning halts the verification flow before connection establishment.

5. Audio latency must remain below 180ms. Users with high-latency connections are prompted to switch to wired Ethernet or enable Wi-Fi 6 if available.

Identity Matching Protocols During Call

1. The agent initiates a liveness check by requesting subtle head movements—nodding, slight rotation, and blinking—captured via motion vector analysis embedded in the video feed.

2. Document authenticity verification includes machine-readable zone (MRZ) decoding, hologram reflection pattern analysis, and UV watermark detection simulated through RGB channel variance sampling.

3. Name spelling, date of birth, and ID number are cross-referenced against the original registration data. Discrepancies—even minor typographical variants—are flagged for manual review.

4. Facial geometry mapping compares live biometric landmarks against the photograph embedded in the ID. Masks, heavy makeup, sunglasses, or obscured foreheads invalidate the match.

5. The system logs timestamped frame captures at 3-second intervals. These frames are retained for 90 days under GDPR-compliant storage protocols and are inaccessible to Bitstamp staff beyond authorized compliance personnel.

Common Rejection Triggers

1. Submission of a laminated ID or one with adhesive overlays—these interfere with optical verification algorithms and cause immediate failure.

2. Use of voice modulation tools, background music, or echo-prone environments—audio integrity is mandatory for speaker identification checks.

3. Mismatch between registered country of residence and the issuing jurisdiction of the presented ID—this violates KYC geographic alignment rules.

4. Presence of reflective surfaces behind the user that distort facial contours or produce duplicate image artifacts.

5. Failure to hold the ID within 15 cm of the camera lens for at least four seconds while maintaining steady focus on the device screen.

Frequently Asked Questions

Q: Can I use a digital copy of my ID instead of the physical document?A: No. Bitstamp requires presentation of the original physical ID. Screenshots, PDFs, or scanned images are invalid and will terminate the session instantly.

Q: What happens if my internet connection drops mid-call?A: The system terminates the session without saving partial progress. You must wait 24 hours before scheduling a new attempt to prevent automated retry abuse.

Q: Is it possible to request a verification call in a language other than English?A: Yes. Bitstamp supports live verification in Spanish, French, German, Dutch, and Polish. Language preference must be selected in account settings at least six hours before the scheduled call.

Q: Do I need to show both sides of my ID during the call?A: Yes. The front side is used for facial matching and MRZ parsing. The back side is inspected for security features including microprinting, guilloche patterns, and issuer seals.