Why can't I place an order on KuCoin?

You can't place an order on KuCoin due to reasons like incomplete KYC, insufficient funds, network issues, price deviation, or geographic restrictions.

Aug 27, 2025 at 03:47 pm

Common Reasons Why You Can't Place an Order on KuCoin

1. Your account may not be fully verified. KuCoin requires users to complete KYC (Know Your Customer) procedures depending on the trading tier they wish to access. Without proper verification, certain trading functions are restricted.

2. Insufficient funds in your trading wallet could be preventing the order. Make sure the asset you're trying to trade is available in your spot wallet and has enough balance to cover the order amount and any applicable fees.

3. Network congestion or maintenance on KuCoin’s platform might temporarily disrupt trading capabilities. Check the official KuCoin status page or social media channels for any ongoing service interruptions.

4. You might be placing an order outside the allowed price range. KuCoin uses a mechanism called price protection to prevent accidental or erroneous trades. If your limit price is too far from the current market price, the system will reject the order.

5. Trading pairs may be suspended or delisted. Some tokens are removed from trading due to regulatory, technical, or compliance reasons. Confirm that the trading pair you're using is still active on the platform.

Trading Restrictions Based on Geographic Location

1. KuCoin complies with regional regulations and restricts access for users in certain countries. If you're accessing the platform from a sanctioned or restricted jurisdiction, your trading abilities may be disabled entirely.

2. Use of a VPN can trigger security locks. KuCoin monitors login locations, and sudden changes or usage of anonymizing tools may result in temporary trading blocks to protect your account.

3. Some fiat-dependent trading pairs are not available globally. If you're attempting to trade via a fiat gateway that isn't supported in your region, the order will fail even if the cryptocurrency pair appears active.

4. Regulatory updates may lead to immediate feature rollbacks. For example, new rules in specific markets can force KuCoin to disable leveraged trading or derivatives for users in those areas without prior notice.

Technical and Security-Related Barriers

1. Two-factor authentication (2FA) failures can interrupt order placement. If your 2FA method (Google Authenticator, SMS, etc.) isn't synchronized or accessible, the transaction may be blocked as a security measure.

2. Browser or app issues might interfere with the trading interface. Clearing cache, switching browsers, or updating the KuCoin app often resolves unresponsive order buttons or frozen trading screens.

3. API trading limits could be reached if you're using automated bots. Each API key has rate limits, and exceeding them will result in rejected orders until the cooldown period ends.

4. Device recognition settings may require re-verification. If you're logging in from a new device or after a long period of inactivity, additional authentication steps might be needed before trading resumes.

Frequently Asked Questions

Why does my limit order get rejected instantly?

This usually happens when the price you set is beyond KuCoin’s allowable deviation from the current market price. Adjust your limit price closer to the last traded price to resolve the issue.

Can I trade on KuCoin without KYC?

Yes, basic trading is allowed without full KYC, but withdrawal limits and access to advanced features like futures or staking are restricted. Higher-tier trading capabilities require identity verification.

What should I do if the trading pair isn't showing up?

Confirm that the pair is still listed on KuCoin by checking the official announcements. It's possible the token was delisted or moved to a different trading section like the innovation zone.

How do I know if my IP is blocked by KuCoin?

If you're unable to log in or receive security warnings about your location, your IP might be flagged. Try accessing the platform from a different network or contact KuCoin support with your account details for clarification.