How to verify MEXC official channels? (Scam Prevention)

Official Website Identification

1. The only verified MEXC official domain is https://www.mexc.com, with language-specific subpaths such as /ja-JP/ or /zh-MY/ for regional access.

2. Any variation—such as extra hyphens, misspellings (e.g., “mexcc.com”, “mexc-exchange.com”), or use of non-HTTPS protocols—must be treated as untrusted.

3. The homepage displays consistent branding: a purple-and-white interface, visible “Download App” and “Register” buttons at the top right, and no pop-up windows demanding immediate KYC or deposits.

4. Official pages never request private keys, seed phrases, or Google Authenticator backup codes through web forms or chat widgets.

Mobile Application Verification

1. iOS users must download exclusively from the Apple App Store, confirming the developer name reads “MEXC Global Limited” in the app details section.

2. Android users are instructed to use only Google Play Store or pre-installed manufacturer app stores certified by Google Mobile Services; third-party APK files are strictly prohibited.

3. The official MEXC app icon features a stylized “M” inside a circular purple gradient, with version number clearly displayed on the splash screen—v4.0.2 is the latest confirmed stable release as of 2025 November.

4. Upon first launch, the app connects directly to wss://api.mexc.com without prompting for manual API endpoint input or redirecting to external domains.

Social Media & Communication Channels

1. Verified MEXC accounts on X (formerly Twitter) display a blue checkmark and link directly to https://x.com/MEXC_Global, with bio text referencing the official domain and no affiliate links.

2. Official Telegram channels are identified by the username @MEXC_ANNOUNCEMENT—note the underscore and absence of “official”, “support”, or “help” in the handle.

3. MEXC does not initiate unsolicited direct messages on Telegram, WhatsApp, WeChat, or Discord; any such message claiming to be from “MEXC support” is fraudulent.

4. All press releases and major announcements are cross-posted simultaneously on the official blog at https://www.mexc.com/en-US/blog and the verified X account.

KYC & Account Security Procedures

1. Identity verification occurs solely within the user’s logged-in session under Profile → KYC Verification; no external portals or redirected pages are involved.

2. Document uploads happen via encrypted in-app camera capture or file selection—never through email attachments, cloud-sharing links, or form submissions outside the MEXC domain.

3. Two-factor authentication setup requires scanning a QR code using Google Authenticator or enabling SMS verification from within Security Settings; no one from MEXC will ask for the generated six-digit code.

4. Withdrawal confirmations always require re-entry of the 2FA code and display the exact destination address before final submission—no “urgent action required” banners override this step.

Frequently Asked Questions

Q1: Does MEXC ever ask for my Google Authenticator backup key?No. MEXC never requests, collects, or stores your Google Authenticator secret key or backup codes. If someone asks for it—even if they claim to be customer service—it is a scam.

Q2: I received an email with a link to “verify my account”—is it safe?It is unsafe unless the sender’s address ends exactly with @mexc.com. All other domains—including @mexc-support.net, @mexc-notice.org, or @mexc-secure.info—are counterfeit. Do not click links or enter credentials.

Q3: Can I trust a MEXC-branded app found on APKMirror or Aptoide?No. APKMirror, Aptoide, and similar third-party repositories do not host or verify MEXC applications. Only Apple App Store and Google Play Store distribute legitimate binaries signed by MEXC Global Limited.

Q4: What should I do if I accidentally entered my password on a phishing site?Immediately change your MEXC login password, revoke all active sessions from Security Settings → Active Sessions, disable 2FA temporarily and re-enable it, then scan your device for malware.