How to reset trade password on OKX? (Security reset)

Understanding Trade Password Reset on OKX

1. The trade password on OKX serves as a critical secondary authentication layer specifically for fund-related operations including withdrawals, margin trading, and futures settlements.

2. Unlike the login password, the trade password is never stored in plaintext and cannot be retrieved—only reset through verified identity channels.

3. Resetting requires active access to the registered email or verified phone number linked to the account.

4. Users must have completed KYC Level 2 verification to initiate a trade password reset if two-factor authentication (2FA) is disabled or unavailable.

5. Any pending withdrawal or open leveraged position does not block the reset process but may trigger additional security checks during submission.

Step-by-Step Reset Procedure via Web Interface

1. Log into your OKX account using your current credentials and navigate to the Security Center under Account Settings.

2. Locate the “Trade Password” section and click “Reset” beside the masked password display.

3. Enter your current login password to confirm identity before proceeding to the next stage.

4. Choose either email or SMS verification—OKX sends a six-digit code to the pre-registered contact method.

5. Input the received code and set a new trade password meeting complexity requirements: minimum eight characters, at least one uppercase letter, one lowercase letter, one digit, and one special symbol.

Mobile App Reset Flow and Constraints

1. Open the official OKX mobile application and ensure it is updated to version 6.8.0 or higher.

2. Tap Profile > Security Settings > Trade Password > Reset Trade Password.

3. If biometric authentication is enabled, the app prompts fingerprint or face ID verification prior to displaying reset options.

4. Users who previously bound Google Authenticator will see an option to enter the current TOTP code as an alternative verification path.

5. After successful validation, the app enforces immediate re-login with the new trade password for all subsequent transactional actions.

Security Triggers During Reset Attempts

1. Three consecutive failed reset attempts within one hour lock the reset function for 24 hours across all devices.

2. A newly registered device initiating a reset triggers an automatic email notification sent to the primary account email address.

3. If IP geolocation differs significantly from recent activity history, OKX may require uploading a clear photo of government-issued ID for manual review.

4. Reset requests initiated within 72 hours of changing the registered email or phone number are automatically deferred until identity confirmation completes.

5. No SMS or email codes are sent to numbers or addresses added less than 48 hours prior to the reset request.

Frequently Asked Questions

Q1. Can I reset my trade password without email or phone access?Yes—if you have previously bound hardware wallet integration or completed advanced KYC, submit a support ticket with scanned ID documents and a signed handwritten statement requesting trade password reset.

Q2. Does resetting the trade password affect API key permissions?No—API keys retain their original permission settings; however, any key configured with “withdrawal” scope will require re-authorization using the new trade password before execution.

Q3. Why does OKX require my login password before allowing trade password reset?This ensures that only someone with full account access—not just possession of recovery methods—can alter high-risk authentication parameters.

Q4. Is there a cooldown period after resetting the trade password before I can withdraw funds?Yes—a mandatory 24-hour hold applies to all withdrawal requests submitted within one hour of completing the trade password reset.