What to do if Dubai OKX has risk control

If you encounter risk control from OKX, promptly contact support, provide necessary information, and cooperate fully to expedite the resolution process.

Oct 21, 2024 at 01:36 pm

What to Do in Case of Risk Control from Dubai OKX

1. Identify the Reason for Risk Control

• Check email or messages from OKX to determine the specific reason for the risk control.
• Common reasons include: abnormal trading activity, suspicious account activity, or failure to provide necessary identification documents.

2. Contact OKX Support

• Initiate a support ticket at OKX.com/support.
• Clearly explain the situation and provide any supporting evidence, such as a screenshot of the risk control notification.
• Follow the instructions provided by the support team.

3. Submit Required Information

• Based on the reason for the risk control, OKX may request additional information to verify your identity or account activity.
• This could include: passport, photo ID, proof of address, trading history, and more.
• Submit the requested information promptly and accurately.

4. Address Suspicious Activity

• If the risk control is due to suspicious activity, cooperate fully with OKX's investigation.
• Provide logs, screen recordings, or other evidence to demonstrate that your account was compromised.

5. Provide Proof of Legitimate Activity

• For trading-related risk control, gather evidence of legitimate trading practices.
• This could include: trading plans, order history, and explanations of trading strategies.

6. Await OKX's Decision

• After reviewing the information you provide, OKX will make a decision on whether to lift the risk control.
• The process may take several days or weeks, depending on the complexity of the case.

Additional Tips:

• Stay calm and cooperative throughout the process.
• Provide all requested information in a timely manner.
• Communicate clearly and address any concerns directly with OKX support.
• If the risk control is due to a technical error, contact OKX immediately to report the issue.
• Be patient and persistent in following up until the risk control is resolved.