What to do if Dubai OKEX encounters risk control

Facing a risk control issue on Dubai OKEx? Proactively check your account, contact support, and provide necessary verification documents to resolve the situation promptly.

Oct 24, 2024 at 02:50 am

What to Do When Facing Risk Control on Dubai OKEx

1. Check Your Account Activity:

• Review your recent trades, deposits, and withdrawals to identify any suspicious activities.
• Ensure that all transactions adhere to OKEx's compliance policies.

2. Contact Customer Support:

• Reach out to the OKEx support team via live chat or email and provide clear details of the risk control issue.
• Explain your situation and provide supporting documents if necessary.

3. Provide Verification Documents:

• If requested, submit additional verification documents to prove your identity and account ownership.
• These may include government-issued IDs, utility bills, and proof of address.

4. Verify Your Phone Number:

• Make sure that the phone number associated with your OKEx account is active and verified.
• You may need to receive an SMS or call from OKEx to complete this step.

5. Confirm Your Email Address:

• Verify that the email address linked to your OKEx account is correct and accessible.
• Click on the verification link sent to your email from OKEx.

6. Enable 2-Factor Authentication (2FA):

• Set up 2FA on your OKEx account using an authenticator app or Google Authenticator.
• This adds an extra layer of security to protect your account.

7. Contact the Relevant Authorities:

• If you suspect that your account has been hacked or compromised, report it to the local authorities and file a police report.
• Provide them with any relevant information, including screenshots of suspicious transactions.

Additional Tips:

• Use strong and unique passwords for your account.
• Be cautious of phishing emails or messages that appear to be from OKEx.
• Store your cryptocurrency assets in a secure and reputable wallet.
• Monitor your account activity regularly and report any suspicious behavior promptly.