How to contact KuCoin customer support?

If you're facing issues with your KuCoin account, such as login problems or withdrawal delays, you can contact their customer support through the Help Center, submit a support ticket, use live chat for urgent matters, or reach out via official email addresses like support@kucoin.com.

Jul 19, 2025 at 03:42 pm

Accessing KuCoin’s Official Customer Support Channels

If you are encountering issues with your KuCoin account, such as login problems, withdrawal delays, or verification concerns, you may need to contact KuCoin customer support for assistance. KuCoin provides several official channels through which users can reach their support team. The most direct method is via the KuCoin Help Center, which is accessible from the KuCoin website or mobile app. This portal contains a comprehensive knowledge base, including FAQs, tutorials, and troubleshooting guides. However, if your query requires personalized assistance, you can submit a support ticket directly from your KuCoin account.

Submitting a Support Ticket on KuCoin

To submit a support ticket, log in to your KuCoin account and navigate to the Help Center. From there, select the relevant category such as Account Management, Deposit & Withdrawal, or Trading Issues. After choosing the appropriate subcategory, you will be prompted to submit a detailed description of your issue. Make sure to include all necessary information, such as transaction IDs, screenshots, and account details where applicable. Once submitted, the KuCoin support team will review your request and respond within a reasonable timeframe. It is important to use the email associated with your KuCoin account when submitting tickets to ensure faster verification and resolution.

Using Live Chat for Immediate Assistance

For urgent matters, KuCoin offers live chat support in select languages. This feature is available within the KuCoin mobile app and the web platform. To access live chat, go to the Help Center and click on the chat icon located in the bottom-right corner of the screen. Before initiating a chat session, ensure that you are logged into your account and have completed basic identity verification, as this may be required for certain types of inquiries. The live chat feature is particularly useful for users who need real-time responses to pressing issues such as unauthorized access, suspicious activity, or sudden account restrictions.

Contacting KuCoin via Email and Social Media

In addition to in-app support, KuCoin also allows users to contact their support team via email. While this method may take longer than submitting a ticket or using live chat, it is still a valid option for non-urgent inquiries. The official support email addresses vary depending on the service required, such as support@kucoin.com for general account issues or merchant@kucoin.com for business-related queries. Some users also attempt to reach KuCoin through social media platforms like Twitter and Telegram. However, it is crucial to verify the authenticity of official accounts to avoid falling victim to scams or impersonation.

Verifying Identity and Resolving Account Issues

If you are experiencing account lockouts or verification-related problems, KuCoin may require you to submit identity verification documents before proceeding with any support request. This process typically involves uploading a government-issued ID, a selfie with your ID, and sometimes a proof of address. Make sure all documents are clear, unedited, and meet the platform’s requirements. Once submitted, the verification process may take anywhere from a few hours to several business days, depending on the volume of requests. If your documents are rejected, carefully review the feedback provided and resubmit them accordingly. Only after successful verification can you proceed with more sensitive support inquiries.

Frequently Asked Questions

How long does it take for KuCoin support to respond?

The average response time for KuCoin support varies depending on the channel used. Tickets and emails may take 24 to 72 hours, while live chat offers instant responses during peak hours.

Is there a phone number for KuCoin support?

KuCoin does not publicly list a phone number for customer support. All communication must be conducted through in-app tickets, live chat, or official email addresses.

Can I change the email associated with my KuCoin account?

Yes, you can change your email address in the Account Security settings. However, this change must be confirmed through email verification, and you may be required to undergo additional identity checks.

What should I do if I suspect my KuCoin account has been hacked?

Immediately log out of all devices, enable two-factor authentication (2FA) if not already active, and contact support via live chat or a support ticket. Provide any suspicious activity logs or unauthorized transactions for further investigation.