How to contact Bybit customer support for urgent help?

Accessing Bybit Support via Live Chat

1. Log in to your Bybit account using the official website or mobile application.

2. Navigate to the Help Center by clicking the question mark icon located in the top-right corner of the interface.

3. Select the “Live Chat” option, which becomes available only when you are signed in and during operational hours.

4. Type a brief description of your issue to help route the request to the appropriate support agent.

5. Wait for an automated response confirming connection to a live representative—average wait time is under 90 seconds during peak support windows.

Emergency Email Channels for Critical Account Issues

1. For verified users experiencing immediate fund access problems, send an email to security@bybit.com with subject line prefixed “URGENT: [Your UID]”.

2. Attach clear screenshots showing error messages, transaction IDs, and two-factor authentication attempts.

3. Include your registered email, full name, and last four digits of your phone number used during KYC verification.

4. Emails sent to this address receive priority triage and are acknowledged within 15 minutes during business hours (UTC+8, Monday–Sunday).

5. Do not resend the same request multiple times—duplicate submissions delay processing due to internal deduplication protocols.

Phone Support Availability and Limitations

1. Bybit does not offer public-facing phone numbers for general inquiries to prevent social engineering risks.

2. Verified institutional clients and VIP-tier users may receive dedicated voice contact through pre-arranged escalation paths established during onboarding.

3. Phone-based assistance is restricted exclusively to identity revalidation, withdrawal freeze overrides, and hardware wallet recovery coordination.

4. All voice interactions are recorded and require explicit user consent before initiation per GDPR and MAS compliance standards.

5. No support agent will ever initiate an unsolicited call requesting passwords, API keys, or seed phrases.

Telegram Support Verification Protocol

1. Official Bybit support operates only through the verified Telegram channel @BybitHelp, identifiable by the blue checkmark and 1.2M+ members.

2. Initiate contact by sending “/start” followed by your UID and a one-sentence summary of the emergency.

3. Avoid sharing sensitive data like private keys or SMS codes—even in encrypted chats—as Telegram’s default encryption does not cover cloud backups.

4. Responses from verified agents always include a unique case ID beginning with “BYB-” followed by eight alphanumeric characters.

5. Any message claiming to be from Bybit that requests wallet approvals or asks you to click external links is fraudulent.

Frequently Asked Questions

Q: Can I escalate a live chat ticket if response time exceeds three minutes?Yes. Type “ESCALATE” during an active chat session. The system automatically routes your thread to senior resolution staff within 47 seconds.

Q: Is there a dedicated support line for users affected by exchange-wide outages?During platform-wide disruptions, Bybit activates a real-time status dashboard at status.bybit.com and pushes updates via its official Twitter @Bybit_Official—no individual tickets are required for outage-related delays.

Q: What documents must I prepare before contacting support about a missing deposit?You need the blockchain transaction hash, network name (e.g., Ethereum ERC-20), exact timestamp, and destination address as displayed in your wallet’s transaction history—not Bybit’s deposit address.

Q: Why was my support ticket closed after 72 hours without resolution?Tickets auto-close if no reply is received from the user within 72 hours. Reopen by quoting the original case ID in a new message—no new verification is needed.