How to open a contract cooling-off period on Bitstamp

Bitstamp's cooling-off period grants users a 14-day grace period to cancel contracts without reason, covering spot, margin, and futures contracts.

Nov 08, 2024 at 07:53 pm

How to open a contract cooling-off period on Bitstamp

Bitstamp is a cryptocurrency exchange that offers a cooling-off period for its users. This cooling-off period allows users to cancel their contracts within a certain time frame, without having to provide a reason.

The cooling-off period is available for all contracts that are traded on Bitstamp, including spot, margin, and futures contracts. The cooling-off period lasts for 14 days from the date that the contract is entered into.

To open a contract cooling-off period on Bitstamp, you will need to follow these steps:

1. Log in to your Bitstamp account.
2. Click on the "Orders" tab.
3. Select the contract that you want to cancel.
4. Click on the "Cancel Order" button.
5. Select the "Cooling-Off Period" option.
6. Click on the "Confirm" button.

Once you have opened a contract cooling-off period, you will have 14 days to cancel the contract. To cancel the contract, you will need to follow these steps:

1. Log in to your Bitstamp account.
2. Click on the "Orders" tab.
3. Select the contract that you want to cancel.
4. Click on the "Cancel Order" button.
5. Select the "Cooling-Off Period" option.
6. Click on the "Confirm" button.

Once you have canceled the contract, you will be refunded the full amount of the contract price.

Additional information

• The cooling-off period is not available for contracts that have already been executed.
• The cooling-off period is not available for contracts that are entered into using the Bitstamp API.
• The cooling-off period is not available for contracts that are entered into using the Bitstamp mobile app.