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How to open a contract cooling-off period on AscendEX

AscendEX provides a 24-hour Contract Cooling-Off Period to eligible perpetual contracts, allowing users to reconsider their trading decisions and cancel open positions without penalties.

Nov 27, 2024 at 01:08 pm

How to Open a Contract Cooling-Off Period on AscendEXStep 1: Understand the Contract Cooling-Off Period
  • The Contract Cooling-Off Period is a 24-hour grace period where users can cancel their open contracts without any penalties.
  • This period is designed to provide users with an opportunity to reconsider their trading decisions and protect them from potential losses.
  • Note that the Cooling-Off Period is not available for all contracts; it is only applicable to certain perpetual contracts specified by AscendEX.
Step 2: Access the Contract Trading Interface
  • Log in to your AscendEX account.
  • Navigate to the Contract Trading section of the platform.
  • Select the contract you wish to cancel.
Step 3: Locate the Cooling-Off Period Option
  • On the contract trading page, find the "Open Positions" panel.
  • For eligible contracts, you will see a "Cooling-Off Period" button next to each open position.
Step 4: Initiate the Cooling-Off Period
  • Click the "Cooling-Off Period" button for the contract you want to cancel.
  • A confirmation dialog box will appear.
Step 5: Confirm the Cooling-Off Period
  • Review the details of the Cooling-Off Period in the confirmation dialog box.
  • Ensure that the contract you are canceling is correct.
  • Click the "Confirm" button to initiate the Cooling-Off Period.
Step 6: Monitoring the Cooling-Off Period
  • Once the Cooling-Off Period is initiated, a countdown timer will appear next to the affected position.
  • The position will remain open during the Cooling-Off Period, but it cannot be modified or closed.
  • You can monitor the progress of the Cooling-Off Period in the "Open Positions" panel.
Step 7: Canceling the Contract After the Cooling-Off Period
  • After the 24-hour Cooling-Off Period has elapsed, the contract will be canceled automatically.
  • You will receive a notification confirming the cancellation.
  • The funds from the canceled contract will be returned to your trading account.
Additional Notes:
  • The Contract Cooling-Off Period is a voluntary measure implemented by AscendEX.
  • It is not a mandatory requirement for all perpetual contracts.
  • AscendEX reserves the right to adjust the Cooling-Off Period duration or availability at its discretion.
  • Users should carefully consider their trading decisions and utilize the Cooling-Off Period responsibly to protect their investments.

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