What to do if the withdrawal of digital currency exchange is frozen

The withdrawal is often frozen due to the failure of KYC, triggering risk control, account security issues, etc., so you need to contact customer service, cooperate with the investigation and strengthen account security to solve it.

Apr 12, 2025 at 08:00 pm

In digital currency transactions, withdrawals are frozen often disturbing and confused investors. There are many reasons for withdrawals to be frozen, and the processing methods must vary according to the situation. This article will analyze in detail the common reasons for withdrawal freezing on digital currency exchanges and provide corresponding response strategies to help you deal calmly and solve problems as much as possible.

Important tip: There are risks in digital currency transactions. Please be sure to choose a formal and compliant exchange and abide by relevant rules.

1. Analysis of common causes of withdrawal freezing

KYC (Authentication) Incomplete or information inconsistent:

• Exchanges usually require users to complete KYC before withdrawing cash. If you fail to complete KYC, or the submitted identity information does not match the actual situation, it may cause the withdrawal to be frozen.

Trigger risk control system:

• The exchange's risk control system will monitor abnormal trading behavior. If your withdrawal behavior triggers the risk control system, such as large withdrawals, frequent withdrawals, withdrawals to risk addresses, etc., it may cause withdrawals to be frozen.

Account security issues:

• If your account has security risks, such as password leakage, off-site login, etc., the exchange may freeze your withdrawal to protect your funds from security.

Violation of exchange rules:

• If you violate the exchange's trading rules, such as market manipulation, etc., the exchange may freeze your withdrawal and take further measures.

Regulatory policy requirements:

• Some countries or regions regulate digital currency transactions, and exchanges may freeze withdrawals from some users according to the requirements of regulatory policies.

The exchange's own problems:

• In rare cases, the exchange itself may experience technical failures or operational problems, resulting in delays or freezing of withdrawals.

Mainstream Bitcoin Exchanges in 2025:

Ouyi official website:

Binance official website:

gate.io official website:

bitget official website:

Sesame Open Door Official Website:

2. Coping strategies: gradually solve the problem

Contact the exchange customer service:

• This is the first step to solve the problem of withdrawal freezing. Contact the exchange's customer service immediately to find out the specific reasons for the withdrawal being frozen and provide relevant information.

• Please be sure to contact customer service through official channels and beware of counterfeiting customer service fraud.

Cooperate with the exchange to conduct investigations:

• According to the exchange's requirements, relevant supporting materials are provided, such as identity proof, transaction records, fund source proof, etc., and cooperate with the exchange to conduct investigations.

Complete KYC certification or update information:

• If the withdrawal is frozen because KYC is not completed or the information is inconsistent, please submit real and valid identity information in accordance with the exchange's requirements to complete KYC authentication or update the information.

Explain trading behavior:

• If the withdrawal is frozen because the risk control system is triggered, please explain your trading behavior to the exchange and provide relevant supporting materials to prove that your transaction is legal.

Modify passwords to enhance account security:

• If the withdrawal is frozen due to account security issues, please change your password immediately and enable two-factor verification (2FA) and other security measures to improve account security.

Seek legal help:

• If communication with the exchange is fruitless and the amount involved is large, you can consider consulting a lawyer and seeking legal help.

3. Preventive measures: Prepare for the future

• Choose a formal and compliant exchange: Choose an exchange that holds relevant licenses and complies with local laws and regulations.

• Complete KYC certification: After registering an account, complete KYC certification as soon as possible to avoid affecting withdrawals.

• Set high-strength passwords: Set complex passwords and change them regularly.

• Turn on two-factor verification (2FA): Turn on two-factor verification can effectively prevent others from accessing your account without authorization.

• Pay attention to account security: Beware of phishing websites, do not click unknown links, and do not disclose personal information.

• Understand trading rules: Read the exchange's trading rules carefully to avoid violating relevant regulations.

• Regularly backup account information: Back up account information, such as username, password, mnemonic words, etc., in order to prevent loss.

4. Summary

The freezing of withdrawals on digital currency exchanges is a complex issue that needs to be analyzed and dealt with according to specific circumstances. Only by staying calm, communicating actively, and taking correct measures can we solve the problem and recover the losses as much as possible. At the same time, we must also raise safety awareness and take preventive measures to avoid similar situations from happening again.